I was kicked off EASYJET for swearing at hostess.
A PASSENGER claims she was unfairly kicked off an easyJet flight to Liverpool - for swearing at an air hostess.
Christine Humphreys booked a flight from Malaga to Liverpool, which was due to take off on Monday morning.
But the 52-year-old claims she was ordered off the plane after getting in a row with an air hostess over hand luggage.
Christine, who is originally from Croxteth, but lives in Malaga, said: "I was one of the last people on the plane and I got to my seat and needed to put my bag in the overhead locker.
"All of the staff were busy and noone was around to ask, so I took my shoes off and stepped on the seat, to put my bag up, because I am 5ft nothing.
"But my bag wouldn't fit because they were all horizontally positioned.
"I saw a stewardess and said 'Excuse me, could you help me with my bag?' "And she said 'There is space at the front of the plane.' "I then said: 'There is space here, that bag just needs to be moved around so mine can fit.'.
"And she said 'Ok, go and move it around then'."
Christine said she explained that she could not reach and asked her "Can you not just do it for me?" She added: "She said to me 'Don't speak to me with that attitude.'.
"So I said 'Well, I can't grow six inches' and she said 'I will have to tag it and put it in the hold then'."
Christine, who said she had no problem with her case being put in the hold, said she went to pass her case to the air hostess for it to be taken down.
However, she claims she was told "Go take it to the front of the plane yourself ".
She said: "I said 'what a b****' and she said 'that's it you - off the plane now'."
Christine said she was ordered off the plane "to gasps from other passengers" and the air hostess went to speak to the pilot.
She claims the pilot then came out to speak to her and despite Christine saying she would apologise, she was told the air hostess had said she would not fly with her on board and "in the interests of the other passengers she would have to leave".
She said: "The pilot was very apologetic and said he was in a difficult position.
"I had said to him I would apologise and I know I shouldn't have sworn at her but her attitude to me was appalling.
"He said he would try and get me a free replacement flight.
"When I went back to my seat to collect my things, everyone was saying how ridiculous it was that I had been kicked off because they saw how she had acted towards me."
Christine said she was flying back from Malaga to sort out healthcare for her ill 91-year-old mother and subsequently missed an important appointment.
She claims when she went to the customer service desk to try and get a replacement flight, as requested by the pilot, she was told that due to the airline's policy and because she had been abusive to staff she did not qualify.
Christine, who paid another PS78 for a flight yesterday, said the treatment she received was "insulting". She said: "Their customer service is dreadful. I am now booked on another flight and I have had to ask for passenger assistance to make sure I can have help with my bag."
An easyJet spokesman said: "A passenger was not permitted to travel on flight EZY7180 from Malaga to Liverpool on June 12 as a result of disruptive behaviour towards the operating crew."
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|Publication:||Liverpool Echo (Liverpool, England)|
|Date:||Jun 13, 2018|
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