How to land flight delay complaints; The People's consumer Champion.
Byline: with Dean Dunham
THOUSANDS of consumers claim compensation for flight delays and cancellations every month.
And just as many more could claim, but don't.
If you know your rights and go about it in the right way, it is one of the easier compensation claims to make. Here are the key points you need to know DO YOU HAVE A CLAIM? Don't waste time making a claim that has no hope. If you can satisfy the following basic criteria, it's worth pursuing your claim: | Your flight either departed from Europe, including the UK, or was with a European airline within the last six years.
Your flight arrived at the final destination at least three hours late or was cancelled within 14 days of the date of departure.
The delay or cancellation was not caused by adverse weather, an air traffic control strike or some other reason that was outside of the airline's control.
Being able to answer yes to the above questions does not guarantee you will be successful because airlines do have a key defence - namely, if they can prove the reason for the delay or cancellation meets the "extraordinary circumstances" test, meaning it was outside of their control.
If there were no reasonable measures the airline could have taken to avoid the delay or cancellation, such as putting on an alternative aircraft, it will not have to pay you compensation. GATHER RELEVANT INFORMATION AND EVIDENCE To pursue a claim, you need your booking reference number - although if you don't have this, it will not stop you from claiming.
You should also include basic details about dates, the destination and delay times and receipts for expenditure you had.
CONTACT THE AIRLINE DIRECT There is no need to use a claims management company or law firm to make a claim.
The best thing to do is simply go to the airline's website and lodge a claim directly.
ESCALATE TO ADR/PACT If the airline rejects your claim, take it to an authorised scheme - aviationadr.org.uk or cedr.com. If the airline does not subscribe to either scheme, complain to the CAA. Find more advice at theconsumerlawyer.blog.
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|Author:||with Dean Dunham|
|Publication:||The People (London, England)|
|Date:||Feb 9, 2020|
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