Hornbill's software adopted by Southend-on-Sea Borough Council.
TELECOMWORLDWIRE-December 9, 2010-Hornbill's software adopted by Southend-on-Sea Borough Council(C)1994-2010 M2 COMMUNICATIONS http://www.m2.com
Hornbill, a developer of platform technology and applications for IT Service Management and business helpdesks, yesterday announced that Southend-on-Sea Borough Council has implemented its Supportworks ITSM Foundations service management software.
The ITIL solution is being used to provide IT service support to all council employees at its four locations and is part of an initiative to reduce overall ICT costs.
The IT team expects to be able to provide a more proactive service to end users of over 200 applications and the council network, meet agreed SLAs and make savings through more efficient working practises, Hornbill said.
Supportworks ITSM Foundations is used by the IT service desk for all change and incident requests. The team is also looking to introduce asset register and problem management and plans to roll out a comprehensive support service to all 56 schools in the borough.
((Comments on this story may be sent to firstname.lastname@example.org))