Printer Friendly

Hitachi Data Systems deploys Changepoint to support Global Solution Services Business.

Changepoint Enables Proactive Management of Worldwide Services Business Ensuring Customer Satisfaction

Changepoint Corporation, a provider of business process automation software for services organizations and corporate IT departments, has announced that Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd. (NYSE:HIT), has deployed Changepoint to more than 600 people from the company's Global Solution Services, Customer Service and Support, System Engineering and Technical Support teams worldwide.

Changepoint will enable Hitachi Data Systems to automate and integrate Global Solution Services' core business processes, such as resource management, online and offline time entry and project management. This will allow Global Solution Services to proactively manage its business in near real-time, through effective, accurate reporting and streamline the use of its proprietary Engagement Lifecycle Process methodology, which ensures services are delivered in a consistently high-quality manner. Changepoint will be used by Hitachi Data Systems employees around the world.

"Changepoint is now the foundation upon which we will manage and grow our Global Solution Services business. Changepoint is uniquely suited to our business model as it provides comprehensive business process automation while also supporting the needs of a multi-national, multi-lingual business," said Ken Beaudry, Senior Vice President and General Manager, Global Solution Services, Hitachi Data Systems. "The solution enables us to effectively address key business challenges associated with running a global services organization surrounding resource allocation, project management, knowledge sharing, collaboration and near real-time reporting."

"Changepoint's comprehensive business process automation solution provides services organizations with visibility into operations enabling the monitoring and proactive management of project health, customer requirements and satisfaction for improved performance and profitability," said Chuck Tatham, Vice President of Marketing and Business Development of Changepoint.
COPYRIGHT 2003 Millin Publishing, Inc.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2003, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Publication:EDP Weekly's IT Monitor
Geographic Code:1USA
Date:Dec 15, 2003
Previous Article:Unisys selects Denali for PCI Express interface development.
Next Article:Xilinx Spartan-3 devices enable high performance DSP functions at breakthrough low cost price points.

Related Articles
Changepoint Corporation Announces First Microsoft SQL Server 7.0 Platform Application for IT Business Management.
Changepoint Announces Availability of IT Business Management Solution for Microsoft SQL Server 7.0.
Changepoint Announces General Availability of Version 5.4 of Its PSA Software.
Dell Technology Solution Center Proves Scalability of Changepoint's 100 % Zero-Client Professional Services Automation Solution.
Leading Storage Vendors Announce CIM Effort to Drive CIM Product Rollout.
Hitachi and Oracle Deliver Worldwide Integrated Solutions for Data Storage; Collaborative Relationship in Technology, Services and Support, and Sales...
Hitachi Data Systems Deploys Changepoint to Support Global Solution Services Business.
Hitachi data systems adds new Brocade 4 Gbit/sec SAN director and departmental switch to storage portfolio.
Hitachi Data Systems Unveils Strong New Suite of Storage Solutions for Customers in Medium-Sized Enterprises.
Seiko Instruments Leverages New SAP ERP Foundation for Real-time Business.

Terms of use | Copyright © 2018 Farlex, Inc. | Feedback | For webmasters