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THE LMRA headquarters in Sanabis is very impressive. Once the token is issued, the queues are very clearly displayed, the token number and counter number are very clearly announced in English, enough seating space, queue moves fast. All very good.

I would like to suggest two improvements, which will make things even better:

1) Since LMRA primarily deals with expatriates, the reception counter staff must speak English fluently. Or there must be a well-posted helpdesk/assistance with a staff who speaks English fluently. It is not enough to have someone who just manages common words in English - because in case of a query, there is no one an average person can turn to for assistance and explain the problem in some detail.

2) Provide a vending machine, which dispenses tea/coffee at an affordable rate of 100 fils. (Sure there is a Costa Coffee counter - but paying more than BD1 for a coffee is definitely out of reach for the vast majority of workers whose salary is in the range of BD2 to BD4).

There will be definitely lot of customers for the cheaper machine - since many people queue up from early morning.

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Publication:Gulf Daily News (Manama, Bahrain)
Date:Feb 14, 2010
Words:207
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