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Help Desk 2000 Awards Northwest Farm Credit Services CORE 2000 Certification.

ATLANTA, April 13 /PRNewswire/ --

Help Desk 2000(TM), the support industry's leading Help Desk Certification and Membership organization, today recognized Northwest Farm Credit Services for their outstanding achievement in Help Desk Certification. Northwest Farm Credit Services' Help Desk achieved the industry's most advanced Help Desk Certification designation, CORE 2000(TM).

CORE 2000 (Certified Operation for Resolution Excellence) is geared toward companies who want to enhance their productivity, customer service and industry status through improved Help Desk practices. In order to receive CORE 2000 Certification, companies must pass a three-phase process based on vendor-neutral methodology that accomplishes goals and achieves results.

As one of the premier companies to pursue CORE 2000 Certification, Northwest Farm Credit Services recognized the significant impact that Certification would have on its strategic objectives. "Northwest Farm Credit Services has demonstrated a strong commitment to the ideals of the CORE 2000 program and as a result, the company has achieved a superior level of Help Desk service," said Karen Schoemehl, vice president of consulting for Help Desk 2000.

Northwest Farm Credit Services is very proud of the hard work and dedication its Help Desk has accomplished to achieve industry recognition. "As a certified CORE 2000 operation, our Help Desk has set the optimum example for quality customer care. We now have the technology tools, service and leadership skills, and commitment to excellence necessary to run a world class Help Desk operation," said Jason Coffin, Help Desk manager for Northwest Farm Credit Services.

About Northwest Farm Credit Services

Northwest Farm Credit Services is a borrower-owned lending institution that provides American agriculture with a source of sound, dependable credit at competitive interest rates. The organization also provides e-business services to other associations across the country. The Help Desk is part of the Strategic Business Solutions Division of Northwest Farm Credit Services, which is located at the organization's Spokane headquarters. The Help Desk is responsible for providing Technical Support to its e-business customers, on- line banking customers and internal staff located in 45 different branches. The Help Desk supports approximately 60 different software packages and all the hardware used by its customers. In addition, it is responsible for asset inventory, software licensing, security, dispatch, technical training, telecommunications and quality assurance. Last year the Help Desk achieved a 94 percent first contact resolution rate and 92 percent customer satisfaction rating.

About Help Desk 2000(TM)

Help Desk 2000, a division of Support Technologies, Inc., offers the technical support industry's most widely recognized Help Desk Certification programs. The mission of Help Desk 2000 is to elevate the support industry through Certification and Membership. As the leading industry professional organization, Help Desk 2000 advocates Help Desk success through focus on exceptional customer care and positive business impact. For more information about Help Desk 2000, please visit the organization's Web site at http://www.helpdesk2000.org .
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Publication:PR Newswire
Geographic Code:1CANA
Date:Apr 13, 2000
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