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Health care administrator opens call center in Boise.

Byline: Steve Sinovic

A Maryland-based administrator of consumer-directed health care savings accounts has officially opened its Boise call center and is looking to hire up to 60 new employees.

ConnectYourCare hosted an open house and tour of the facility at 6074 Discovery Way on May 15, an event that drew Idaho Gov. Brad Little, Boise Metro Chamber of Commerce officials and other community leaders.

While it officially opened for business in December, ConnectYourCare now has 40 employees on board and is looking to eventually scale up to 100 workers, said a company official.

ConnectYourCare works with employers of all stripes as well as individual business owners to primarily help administer self-funded health savings, flexible savings and retirement health accounts. These accounts are typically funded from employees' paychecks, sometimes with an employer contributing, and used to pay medical bills not covered by insurance. Others are used by individuals in retirement after the accounts have grown in interest-bearing instruments like mutual funds.

Clients range from "Joe's Pizza Parlor to Fortune 100 companies," said Steve Grieco, ConnectYourCare CEO. He said the firm, which is headquartered in the Baltimore area, looked at six other states before deciding on Idaho to open its second call center. The East Coast is covered by ConnectYourCare's call center facility in St. Petersburg, Florida.

"Boise is the perfect location to help us continue our growth and expansion in the United States," Grieco said. "The local talent pool and proximity to West Coast customers made Boise an easy choice. We'll grow nicely here."

"We wanted a location with a really skilled workforce, and Boise has a great quality of life, so it checked a lot of our boxes," added Tim Sand, ConnectYourCare's chief operating officer.

In coming months, Grieco said the business hopes to hire more workers to serve in client service and account executive roles and build its business footprint with Idaho employers and small business owners.

Following tenant improvements, ConnectYourCare leased 10,000 square feet of office space in the Columbia Building. Because clients' accounts are governed by HIPAA privacy requirements, staff members go through extensive training to help clients service their accounts, handle claims, issue debit cards, and other tasks so they can maximize their benefits.

"We are dealing with (medical) claims, so security of utmost importance to us," said Sand.

Attendees toured the new location and heard about the company's market expansion plans, including dozens of new, competitively compensated jobs and benefits for all employees.

"Idahoans need predictable health care expenses and the security to pay for medical costs in the event something happens," Gov. Little said. "ConnectYourCare is bringing their business model to the Idaho market, and offering Idahoans more health care security options."

The company has been recognized nationally as a provider of health care savings accounts with a consumer-directed approach. In 2018, ConnectYourCare received several growth-based distinctions, including being named to the Baltimore Business Journal's Fast 50 and Inc. Magazine's 5000 List.

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Publication:Idaho Business Review
Geographic Code:1U8ID
Date:May 21, 2019
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