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HSBC Bank Oman clarifies on new account numbers.

Muscat: HSBC Bank Oman, which was formed after a recent merger, yesterday alleviated concerns expressed by a section of customers of the erstwhile Oman International Bank (OIB) on the bank's move to give new account numbers to them.

Responding to concerns expressed by erstwhile OIB customers on what will happen to post-dated cheques issued earlier to parties like landlords for repaying their monthly rent or leasing companies for repaying equated monthly instalments (EMIs) for vehicle loans, a spokesperson of the bank said: "We do not expect them to do anything. There is no issue (on that front)."

Some customers, who bought cars using hire purchase loan from leasing companies, have issued post dated cheques for as high as 48 months.

A similar concern was expressed by employees who have given their bank accounts for crediting salaries and cash dividends by investors to the Muscat Clearing and Depository.

As per an advertisement released by the bank yesterday, OIB customers are required to collect their HSBC welcome pack and cards before November 23 by producing identity cards in the case of Omani nationals and copies of passport (with a valid visa page) and residence card for expatriates.

The bank said welcome packs are now available in Muscat and Dhofar, while customers of Al Batinah, Al Sharqiya and Al Dakhiliya and Al Dhahirah regions are given dates from October 23, October 25 and November 4, respectively, to collect their welcome packs.

Customer grievances

A customer, who approached an HSBC Bank Oman's Ruwi branch yesterday, was asked to submit a form along with a copy of passport and a copy of resident card to issue a welcome pack.

When he pointed out that he had submitted the similar information before September 30 (when the bank sought such information for updating customer database), a customer care representative said that it was for a different purpose.

The spokesperson of HSBC Bank Oman said that the bank is always committed to reach out to the customers and communicate to them on a regular basis. "This is for providing a better customer experience." HSBC Bank Oman, which has a network of over 80 branches spread across the country, in June said the full integration as well as re-branding will be completed before the year-end. HSBC Bank Oman is 51 per cent owned by HSBC.

Muscat Press and Publishing House SAOC 2012

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Publication:Times of Oman (Muscat, Oman)
Geographic Code:7OMAN
Date:Oct 18, 2012
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