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HP Introduces Packaged Network Support Offering for Multivendor Environments; Opportunity for Resellers to Offer Total Support Solution, Enhance Profit Margins.

PALO ALTO, Calif.--(BUSINESS WIRE)--June 10, 1996-- Hewlett-Packard Company today announced the availability of two packaged network-support software offerings for its authorized resellers worldwide. These additions to the HP SupportPack family, called HP SupportPack LAN Support and HP SupportPack Comprehensive Network Support, are designed to provide resellers and network integrators with an easy way to complement their own support services.

"Our resellers have made it clear that service and support are where the profits are today," said William R. Bechtold, channels development manager for HP's Software Services and Technology Division. "Many of our Channel Partners offer some support services, but for total environment support they need products that will help them keep up with fast-rising customer expectations. With HP SupportPack products, resellers can leverage HP's worldwide support infrastructure while deploying their own technical resources to areas that best enhance their overall business."

As with other HP SupportPack offerings, resellers can stock and sell these new packaged services just as they would stock and sell any other tangible HP product. In addition, these services address the customer's entire network environment, not just a single product. HP SupportPack LAN Support and HP SupportPack Comprehensive Network Support provide telephone assistance for x86-based networks, including Microsoft(R), Novell and IBM network operating-system environments; HP, Cisco, 3Com and Bay Networks internetworking devices; and Microsoft BackOffice applications running on HP, Compaq, IBM, Dell and other PC-based servers.

"We sell an HP SupportPack product with almost every HP NetServer system that goes out the door," said William Bachenberg, president of Data Based Systems, an HP Premier Solution Provider. "The simple pricing and service descriptions make it easy to pull off the shelf and sell. Also, because HP is delivering both the product and the service, we can feel confident that our customers will receive consistent quality, worldwide. In addition, these packaged services enable us to focus our resources on presales support, which is the way for us to get maximum return from our working capital."

HP SupportPack LAN Support and HP SupportPack Comprehensive Network Support are available in Europe and North America now.


HP SupportPack LAN Support is sold in five- and 10-incident "bundles" that provide LAN administrators with direct telephone access to HP's trained networking professionals. The goal of this bundled support-call service is to enable LAN administrators to maximize system uptime by minimizing repair time. Services include network operating-system software usage and configuration assistance, as well as fault isolation and remote problem resolution for servers, clients, hubs, repeaters and network cards. Assistance with integrating new products into local area networks also is part of the service.

HP SupportPack LAN Support covers Novell NetWare, Microsoft Windows NT, Microsoft Windows for Workgroups, Microsoft LAN Manager, IBM OS/2 LAN Server, IBM OS/2 LAN Manager, Microsoft Windows 3.1 and Microsoft Windows 95. Designed for networks of up to about 500 nodes, the service is ideal for LAN administrators of print/file server environments.

Prices range from $424 for five-incident bundles during standard business hours, to $1,119 for 10-incident bundles during extended, 24-hour, seven-day-per-week coverage. The incident bundles are valid during the 12-month period that begins with the date of service registration.


For more complex medium- to large-sized networks, HP SupportPack Comprehensive Network Support extends beyond HP SupportPack LAN Support to provide multivendor network-software problem management for networks including routers, switches, bridges and wide area network connections. Coverage for a selection of Microsoft BackOffice server applications may be added as an option.

This higher-level service helps ensure that network problems involving network operating systems, network software associated with internetworking devices or server applications are resolved by HP and -- although transparent to the customer -- by technical partners such as Microsoft, Novell, Cisco, Bay Networks and Banyan.

Comprehensive Network Support is available during standard business hours or, optionally, on a 24-hour, seven-day-per-week basis. Prices start at $3,975 per server per year for coverage during standard business hours.

HP is an authorized support provider for Microsoft, Novell, Banyan and Cisco and a recognized leader in providing worldwide service programs through its reseller channel.

HP offers a broad range of services to design, integrate, finance, implement, operate, manage and maintain computing environments consisting of multivendor hardware, software and networks. HP information technology service and support programs are delivered by 17,500 professionals worldwide.

Hewlett-Packard Company is a leading global manufacturer of computing, communications and measurement products and services recognized for excellence in quality and support. HP has 108,300 employees and had revenue of $31.5 billion in its 1995 fiscal year.

Information about HP service and support and its reseller programs can be found on the World Wide Web at -0-

NOTE TO EDITORS: Microsoft is a U.S. registered trademark of Microsoft Corp. Windows is a U.S. registered trademark of Microsoft Corp. -0-

HP SupportPack Network-software-support Services U.S. Price and Configuration List

All HP SupportPack network-software-support services include software support for Microsoft Windows NT, Microsoft Windows for Workgroups, Microsoft LAN Manager, Novell NetWare, IBM OS/2 LAN Server, IBM OS/2 LAN Manager, Microsoft Windows 3.1, Microsoft Windows 95 and selected HP network- and device-management applications. Comprehensive Network Support also includes support for Banyan VINES and network software associated with internetworking devices from HP, Cisco and Bay Networks.

HP SupportPack network-software-support services are available for all HP NetServer system platforms and other leading hardware platforms, including Acer, AST, Compaq, DEC, Dell, IBM and Packard Bell.

Supported internetworking devices include those from HP, Cabletron, 3Com, DEC, Cisco and Bay Networks. Support for Microsoft BackOffice products includes coverage for Microsoft SQL Server, Systems Management Server, SNA Server, Mail and Exchange.


H5570A LAN Support, five-incident bundle, $424

standard business hours

H5571A LAN Support, five-incident bundle, 599

24-hour/seven-day coverage

H5572A LAN Support, 10-incident bundle, 799

standard business hours

H5573A LAN Support, 10-incident bundle, 1,119

24-hour/seven-day coverage

H5576A Comprehensive Network Support, 3,975/yr.(a)

standard business hours per server

H5577A Comprehensive Network Support, 5,975/yr.(a)

24-hour/seven-day coverage per server

H5578A Comprehensive Network Support, 5,975/yr.(a)

including Microsoft BackOffice

support per server

H5579A Comprehensive Network Support, 8,975/yr.(a)

24-hour/seven-day coverage, per server

including Microsoft BackOffice support

(a) Note: Prices based on unlimited calls for a one-server configuration. Each additional HP SupportPack product covers an additional server, its connections to other covered servers and a single wide area network connection.

CONTACT: The Hoffman Agency for HP

Corey Oiesen, 415/691-3589

COPYRIGHT 1996 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1996, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Jun 10, 1996
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