Government launches 'Sumbong bulok, sumbong usok' hotline.
The government yesterday launched a digital platform where the public can report smoke-belching vehicles and other traffic violations.
Officials of the Department of Transportation (DOTr) and the Inter-Agency Council on Traffic (IACT) spearheaded the launching of the 'Sumbong bulok, sumbong usok' hotline.
Introduced at the Land Transportation Office (LTO) in Quezon City, the hotline is a digital chatbot where people can report vehicles that are no longer roadworthy but still plying Metro Manila streets.
The people can also use the platform to report colorum public utility vehicles and illegal vendors occupying sidewalks.
The platform is accessible through the IACT Facebook messenger, where netizens can post photos or videos and the location where they spotted the violation.
The DOTr said Facebook users can act as force multipliers of the government in addressing traffic violations.
'This platform will not only help citizens send their complaints easily. This will also help our case managers and resolvers monitor the status of their concerns,' Transportation Secretary Arthur Tugade said in a statement.
Transportation Undersecretary Thomas Orbos said netizens can expect a response from concerned government agencies within 24 hours.
'Within the end of the day there should be a first response,' Orbos told reporters.
Presidential Communications Operations Office Assistant Secretary Mocha Uson, who was present at the launching of the digital platform, expressed hope that other government agencies would have similar programs, which the public can use to send complaints and other concerns.
'We are in the digital age. We have to use social media platforms,' Uson said.
Metropolitan Manila Development Authority Chairman Danilo Lim said the chatbot hotline could ease the burden of the MMDA, which has limited manpower.
Lim said the MMDA used to have 3,000 traffic enforcers, but the number was reduced to around 2,000 as some were dismissed for extortion and other illegal activities.
The chatbot hotline is a project of the DOTr in partnership with private company Trufidelity Innovations.