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Glowpoint upgrades automated diagnostic solution with support for LifeSize and Tandberg technologies.

Worldwide Computer Products News-25 August 2010-Glowpoint upgrades automated diagnostic solution with support for LifeSize and Tandberg technologies(C)1995-2010 M2 COMMUNICATIONS

Glowpoint Inc (OTCBB:GLOW), a provider of managed services for telepresence and video conferencing, today announced an upgrade to its hosted, cloud-based, automated diagnostic application, Video Room Sweep (VRS), to include support for managed service customers utilising LifeSize and Tandberg technologies.

The company said that the initial version of VRS, which supported Polycom and Cisco technologies exclusively and which launched in December 2009, provides comprehensive diagnostic capabilities for Glowpoint managed service customers.

The application automatically performs comprehensive sweeps and emulations of video sessions for all components of the telepresence and video conferencing environments to help ensure a predictable performance for the technology. It can assist in diagnosing the health all components of telepresence and video conferencing rooms, as well as network performance.

The solution is available exclusively to manage service clients of Glowpoint and its partners and can be easily accessed through Glowpoint's cloud-based, managed video services via an online customer portal tool.

The company said that earlier this month, it reinforced its commitment to greater interoperability standards for video users by joining the Unified Communications Interoperability Form (UCIF), alongside Microsoft, Polycom, Vidyo and Logitech/LifeSize. The common goal of UCIF revolves around delivering open, unified communications solutions.

The company did not disclose any details of the charges for its services.

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Publication:Worldwide Computer Products News
Date:Aug 25, 2010
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