Global Financial Aid Services Partners with Collegiate Admission & Retention Solutions to Enhance Student Service Through Contact Center Supported Financial Aid Services.
Global, a premier provider of technology and back office services in financial aid, saw strategic advantages to contact center support for its technology and service solutions. Financial aid help desk services as well as admissions and retention management provided by Collegiate Admission & Retention Solutions capture a level of student service in financial aid unattainable to most colleges and universities on their own. This system enables students to move to the next stage of the financial aid process faster and with more confidence about financing their education.
“This partnership strengthens the GlobalCORE solution,” said Jimmy Addison, CEO of Global Financial Aid Services. “Proactive outbound contact by CARS ensures timely action by students leading to better completion rates, and our advanced integration with CARS includes a web-based interface for escalated student issue resolution.”
GlobalCORE is a low cost solution that provides paperless document collection and file review services for the federally standard financial aid Verification and C-code resolution process. It was first released in 2011. The technology aspect of CORE generates a seamless student experience through an online, branded portal and integration with the college student information system while compliance review is completed by Global's team of financial aid file review specialists. Adding expert contact center support by CARS for inbound student questions and outbound contacts to ensure timely processing creates a fully-contained financial aid process out of the box.
“At the end of the day, this partnership is about maximizing service to the student,” said Ken Horne, CEO of Collegiate Admission & Retention Solutions. “Colleges and universities across the country face monumental obstacles to student service because of budget cuts and high enrollments. The primary objective of the partnership is to improve student service through innovative technologies and proactive student contact and support.”
About Collegiate Admission and Retention Solutions
Collegiate Admission and Retention Solutions (CARS) was formed in 2006 by a former college President to assist colleges and universities to improve student outcomes with admissions management, student retention management and student contact center services.
The CARS mission is to assist colleges with the various challenges they face in admissions, retention, and financial aid servicing in order to improve and maintain enrollment. CARS currently has more than 150 employees, services more than 80 campuses and processes between 35,000 and 40,000 student contacts each day. For more information about the services offered by Collegiate Admission and Retention Solutions visit www.collegiatersvp.com.
About Global Financial Aid Services
Global Financial Aid Services achieves efficiency and compliance in financial aid through a people, process and technology approach. Since forming in 1996, Global has managed 5 million student files, maintained full compliance with federal regulations, and improved the financial aid operation of institutions from all segments of higher education.
Colleges and Universities choose Global so they can focus on their core strengths. Global delivers strategic consulting recommendations, intuitive technology solutions, and high quality file review and back office services in financial aid. More information about Global's solutions can be found at www.globalfas.com.
Global Financial Aid Services, Inc.
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|Publication:||PR.com (Press Releases)|
|Date:||Jul 26, 2012|
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