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Glitch; the hidden impact of faulty software.


Glitch; the hidden impact of faulty software.

Papows, Jeff.

Prentice Hall


193 pages




Author Papows is an IT industry authority who has testified before the US Senate and has appeared on major news networks. In this book for business and technical leaders, he looks at three forces behind the increase in business-critical software failures: loss of intellectual knowledge, market consolidation, and the ubiquity of technology. He gives examples of how software glitches can hurt companies, brands, profits, and consumers, and outlines a set of skills and business processes that companies can use to prevent glitches. The author recommends redefining the role of the software engineer, restructuring information technology governance, and redesigning business processes. Papows is CEO and president of WebLayers, Inc.

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Publication:SciTech Book News
Article Type:Book review
Date:Dec 1, 2010
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