Printer Friendly


Genesys ( has launched Genesys Advisor that monitors, align and optimize operations via five real-time oriented modular applications.

The Contact Center Advisor consolidates and correlates call data in a simple, elegant unified display including detects exceptions. Workforce Advisor consolidates data from multiple switches and workforce management applications. Frontline Advisor helps contact center supervisors and team leaders identify opportunities for 'coaching-in the-moment' and manage agent call and sales behavior by correlating agent state and revenue data with behavioral rules. Agent Advisor permits contact center agents to manage their own call and sales performance activities. Mobile Advisor keeps the executive connected and informed about contact center operations no matter where they are.

COPYRIGHT 2009 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2009 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:Customer Interaction Solutions
Article Type:Brief article
Date:Aug 1, 2009
Previous Article:eVolv On Demand.
Next Article:Interactive Intelligence.

Related Articles
June release for Genesys Meeting Center 2.0.
Oracle Telephony Adapter earns Genesys Gvalidated status.
Genesys unveils Customer Interaction Portal from VoicInt Telecommunications.
Save on Web and audio conferencing as an Ohio Society member.
Customer Interaction Management Platform 7.5 introduced by Genesys.
Genesys integrates Genesys 7.5 suite with SAP NetWeaver BI.
Genesys brings virtual meeting capabilities to iPhone users.
Sennheiser integrates Agilent's solutions in audio receivers.

Terms of use | Copyright © 2017 Farlex, Inc. | Feedback | For webmasters