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GWI releases two new versions of c.Support. (New Products).

GWI Software has announced the release of two new versions of its c.Support help desk application. New versions for both the Lotus Domino and the Microsoft Windows Server platforms each incorporate a set of functions designed to streamline help desk operations and management. c.Support for Lotus Domino version 9.0 includes an asset scan function to improve inventory management and support tracking. The asset scan feature is designed to work with Windows Management Instrumentation (WMI) and will capture and record the configuration details of network-attached devices. With this enhancement, help desk staff can more quickly diagnose support issues by remotely examining hardware, software and services on the user's system. Other enhancements are focused on handling calls that are reported by multiple users, a feedback feature that will improve the value and usefulness of knowledge base entries, and expanded data export functionality which aims to make information sharing, integration and analysis easier, Followi ng the lead of Microsoft, GWI has renamed its .NET-based help desk product to c.Support for Microsoft Windows. Written entirely in the NET Framework and released last August, c.Support for Microsoft Windows is now at version 2.1. Most significant in this new release is a flexible reporting feature that is fully integrated with Crystal Reports. Users can access pre-configured reports or integrate their own custom reports to provide the help desk metrics and analysis needed in their environment.
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Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Mar 1, 2003
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