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 DETROIT, Oct. 4 /PRNewswire/ -- Customer service and satisfaction enters a new era at General Motors Service Parts Operations (SPO) with the new Goodwrench Parts System being piloted in Boston with 10 Oldsmobile dealers.
 SPO General Manager William J. Lovejoy announced the Boston project, saying "a national pilot involving about 130 more dealers is scheduled to begin early next year." He emphasized the experimental nature of the pilot by adding that, "based on what we learn in Boston, some features may change for the national test."
 The Goodwrench Parts System is a customer-driven parts replenishment process between SPO and GM dealerships. "Customers bringing their vehicles to GM dealerships for service will be the beginning of the pull system, instead of the end of a supply chain," explained Lovejoy. "We'll be taking time out of the parts replenishment process, and this will be a plus for Oldsmobile vehicle owners," he added.
 The Goodwrench Parts System encourages dealers to stock a wide range of parts to reduce customer-wait time for repairs and the number of parts-related comebacks. "Having the 'right part' available at the 'right time' is our goal. The Goodwrench Parts System will help dealers reach that goal and provide high levels of customer satisfaction," noted Lovejoy.
 SPO recently began working Saturdays to process parts orders for GM dealerships, and 48-hour service is now available for parts stocked in the Lansing (Mich.) National Parts Distribution Center. According to Lovejoy, "these enhancements move SPO to a new level of service unsurpassed by its competitors."
 "We're intent on proving to the consumer that returning to the dealership for service is an excellent choice, and we're confident that a satisfactory dealer service experience increases the chance customers will purchase another GM vehicle," summed up Lovejoy.
 SPO, headquartered in Flint, Mich., with sales offices based in Detroit, markets automotive service and replacement parts and accessories worldwide through its GM Parts, AC-Delco and International sales activities.
 -0- 10/4/93
 /CONTACT: Kathy Bommarito of GM Service Parts Operations, 313-974-0194/

CO: General Motors Service Parts Operations ST: Michigan, Massachusetts IN: AUT SU: PDT

SB -- DE004 -- 8174 10/04/93 08:48 EDT
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Publication:PR Newswire
Date:Oct 4, 1993

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