Printer Friendly

GM ANNOUNCES CUSTOMER-SATISFACTION CAMPAIGN

 GM ANNOUNCES CUSTOMER-SATISFACTION CAMPAIGN
 DETROIT, March 13 /PRNewswire/ -- General Motors (NYSE: GM) said


today it is initiating a special customer satisfaction policy covering door hinges on certain 1988 and 1989 model passenger cars. The policy will remain in effect for 10 years, regardless of who owns the vehicle or its mileage. Some of the door hinge pins may fracture from accelerated corrosion caused by excessive amounts of road salt in parts of the country where a lot of salt is used for snow removal.
 The special policy is being initiated in the interest of customer satisfaction. While only a small percentage of cars will require hinge replacement, all potentially affected customers nationwide are being notified. Under the policy, if a hinge pin fractures GM will replace all of the hinges on the vehicle at no charge. In addition, most owners who have previously paid for a hinge repair, may seek reimbursement through their dealer.
 The policy involves approximately 400,000 1988 and 1989 Buick Regal, Pontiac Grand Prix and Oldsmobile Cutlass Supreme models and about 760,000 1988 and 1989 Chevrolet Corsica and Beretta models.
 -0- 3/13/92
 /CONTACT: John V. Dinan Jr. of General Motors, 313-986-5719/
 (GM) CO: General Motors Corporation ST: Michigan IN: AUT SU: PDT


DH -- DE019 -- 7879 03/13/92 14:40 EST
COPYRIGHT 1992 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1992 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:PR Newswire
Date:Mar 13, 1992
Words:218
Previous Article:TOPOX ANNOUNCES COMPLETION OF RECENT PRIVATE PLACEMENT AND ACCEPTANCE TO LIST ON EMERGING COMPANY MARKETPLACE
Next Article:REP. HELEN BENTLEY WELCOMES AMERICAN LEGION NATIONAL COMMANDER
Topics:


Related Articles
GM EXECUTIVE ISSUES CHALLENGE TO SUPPLIERS
GM/UAW WORKERS PARTICIPATE IN NEW ENGLAND INTERNATIONAL AUTO SHOW
GM STATEMENT -- CUSTOMER SATISFACTION POLICY ON VEHICLE PAINT
GM DEVELOPS SPECIAL POLICY FOR EARLY QUAD 4 ENGINES
GENERAL MOTORS ISSUES RESPONSE TO J.D. POWER & ASSOCIATES STUDY
GM VISION IS TOTAL CUSTOMER SATISFACTION
GM EMPLOYEES TO HEAR VOICE OF CUSTOMER
GM EMPLOYEES TO HEAR VOICE OF CUSTOMER
GM DOMINATES J.D. POWER ANNUAL SSI AWARDS
GM Engines Help Secure J.D. Power and Associates Highest Ranking For Pleasurecraft Engine Group; Recognition Compliments GM Engine Engineering and...

Terms of use | Copyright © 2016 Farlex, Inc. | Feedback | For webmasters