GIS-enabled Enterprise Content Management.
Table of Contents A. System 1. System Name and Category 2. Executive Letter 3. Summary of System 4. Three User Testimonials B. Jurisdiction 1. Name 2. Population 3. Annual Budget 4. Chief Official 5. Contact Person C. System Design 1. System Motivation 2. Service Improvements 3. Unexpected Benefits 4. Design Problems 5. System Uniqueness D. Implementation 1. Development Phases 2. System Design Modifications E. Organizational Impact 1. User Community 2. Services and Operations Affected 3. Quantitative and Qualitative Impacts 4. Impact on Productivity 5. Other Impacts 6. Changes to Processes F. System Resources 1. Hardware Components Appendix D 2. Software Components Appendix D 3. Databases 4. Staff Resources Appendices A. Executive Letter B. Three User Testimonials C. Application Examples D. System Information
1. Name of system and ESIGTM category for which you are applying: Name of System: Lucas County Enterprise Content Management (LCECM) System, and Auditor's Real Estate Information System (AREIS) URISA ESIG Category: Enterprise Systems
2. A letter from the executive administrator authorizing submission of the system application:
The Honorable Larry A. Kaczala, Auditor
Lucas County Auditor's Office
One Government Center, Suite 600
Toledo, OH 43604-2255
Phone: (419) 213-4394
Fax: (419) 213-4399
Signed Letter Attached (Appendix A)
On behalf of the citizens of Lucas County, I am hereby providing this letter to authorize our submission to the 2006 Exemplary Systems in Government (ESIG) award competition. For over 12 years, our staff in the Real state Division and Information Services division has developed a truly outstanding GIS system. The Auditor's Real Estate Information System (AREIS) has evolved into a robust back office operation, suite of award winning applications and a service bureau for all other agencies within the county.
In 1994, the vision for this system was to create an enterprise resource that impacts almost every aspect of how government functions in our county. In 2003, our Information Services department was tasked to provide document imaging and content management services for the county. Our strategy for this project was congruent to our GIS deployment. Our strategy was to develop a standard platform, open database and image formats, centralized management and cooperation across the county. With our experience in GIS, it was essential that document imaging project and GIS data can be deployed seamlessly.
I am proud to announce that our implementation of our document imaging system and integration with GIS has been a resounding success. This would not have happened if it were not for the knowledge and experience gained from our GIS project
3. One (1) page, or less, summary of what the system accomplishes and why it is exemplary.
Lucas County has forty-seven (47) separate agencies and elected offices with more than 4,400 employees in twenty-one (21) buildings. Four years ago, the recently appointed county CIO discovered that nine departments were on the verge of purchasing document-imaging solutions. Unfortunately, each solution was different. Foreseeing the technological and managerial support issues, the CIO convinced the county's administration to put these projects on hold and establish an enterprise document management solution similar to our enterprise GIS. This imaging system could be an asset to the county, a benefit to all departments, and leverage the combined resources of 47 agencies into a true solution, rather than having dozens of under-capitalized, under-resourced implementations.
With the endorsement of the County Commissioners, all parties worked together toward this goal. The vision was to deploy a centrally managed, thin-client solution that facilitates the sharing of documents, GIS integration, and affords the benefits of workflow. Other goals of the Enterprise document system were to tie together the many sources of information and documents. This included the migration of legacy imaging systems, sunsetting of microfilm scanning, integration of the PeopleSoft ERP system, legacy accounting systems, court systems and video.
The project team selected Hyland OnBase as the county standard solution. Subsequently, a Document Taxonomy or Doxonomy (similar to GIS metadata) was created to facilitate document sharing and workflow across agencies and systems. To develop the taxonomy, departments were interviewed to determine the documents used in their workflow and establish individual indexing needs. All of the characteristics of the source material: retrieval rules, security, retention, cost metrics and source attributes of the documents were entered into a web based tool. This information was utilized to develop a common index and to detect duplicate documents, which were called different names by different departments and agencies. The redundancy of many documents was identified and will greatly contribute to reducing unnecessary duplication in the future. When the analysis was completed the data was exported from the Document Taxonomy tool into OnBase. The Doxonomy system is maintained as new agencies and documents are brought on-line and changes in privacy and public access laws occur.
OnBase was installed in a high availability cluster and Storage Area Network on the County's fiber Metropolitan Area Network. Kodak ArchiveWriter was implemented to sunset microfilm scanning. Lucas County has an established Geographic Information Systems (GIS) installation from ESRI. It is used on a daily basis by many departments. LCIS and the Auditor's Real Estate Information System (AREIS) have worked with Hyland to integrate OnBase document management functionality directly to existing GIS datasets. The final OnBase solution was called GeoDox for ArcIMS and is currently available as a GIS integration module.
This system is exemplary because the enterprise strategy and deployment methodology used to develop our Enterprise Content Management (ECM) system was congruent with how the successful AREIS GIS system was created. The Lucas County ECM utilized our "GIS philosophy" of system development to share information and resources, to minimize costs, and offer easier access to the technology to provide better services to our taxpayers.
4. Three "User Testimonials."
James P. Shaw, III, P.E., Sanitary Engineer
Lucas County Sanitary Engineer's Office
Phone: (419) 213-2916
Fax: (419) 865-1951
Signed Letter Attached (Appendix B)
The OnBase Document Imaging application combined with our GIS has proved to be a valuable commodity in improving the speed and efficiency of our everyday operations. The ability for our staff to have the information they require at their fingertips, rather than waste countless hours traveling to a job site then back to the office to research paper copies has paid dividends previously believed to be unattainable. The fact that OnBase can store and display any type of digital information as well as the ability to link the information graphically with our GIS has put us light years ahead the average water/wastewater utility agency. With future endeavors looking to place this information into the hands of our customers via a web portal, and other County agencies looking to our project as a model for their own projects, proves the ability of this application in our eyes. The OnBase application and our GIS have been designed to be user friendly and the training and integration have been smooth and relatively wrinkle free. Truly this application has improved the quality of information dissemination and our response to jobs with an accuracy and time management aspect that brings Lucas County to the forefront in our use of technology to benefit our water/wastewater customers. Over the last two years, the Sanitary Engineer's office has converted our water/wastewater record drawings to layers on the County GIS. With the additional features of linking the OnBase documents and GIS, I personally access the information to allow me to respond to inquiries immediately.
The Honorable Bernie Quilter, Clerk of Courts
Lucas County Clerk of Courts Office
Phone: (419) 213-4484
Fax: (419) 213-4487
Signed Letter Attached (Appendix B)
I write this letter in support of Lucas County Information Services' bid for the 2006 Exemplary Systems in Government Competition. As Clerk of Courts, I began daily scanning in the Criminal, Civil and Court of Appeals sections of my office in May of 2005. Through the thin client approach, we quickly enabled the computers of the judges, clerks, bailiffs and attorneys to access the documents in the imaging system. The system was so popular the staff of the Sixth District Court of Appeals requested we enable their system as well. We are now better able to meet the needs of the public, providing electronic versions, to meet public records requests, whenever possible. To expedite the digitizing of our older case files we established an imaging lab to convert the previous twelve years of files from paper to electronic.
Throughout this project Lucas County Information Services (LCIS) has provided an exemplary level of guidance and support. As the Chair of the Lucas County Imaging Advisory Group, I work closely with LCIS in developing and maintaining the county's enterprise imaging application. Therefore, I see the imaging system applied in areas far beyond the courts. The integration work being accomplished with GIS software will not only benefit the various engineering departments, but also emergency services. First responders will possess accurate address and infrastructure data because of information sharing between the imaging and GIS applications. These improvements benefit the citizens of our entire region.
Jerome C. German, ASA, IFSA
Lucas County Auditor's Office
Real Estate Division
Phone: (419) 213-4414
Fax: (419) 213-4417
Signed Letter Attached (Appendix B)
My office began the movement towards digital mapping in the early 1990's. Our specific goal was to develop a statistically valid method to determine location factors for our Computer Assisted Mass Appraisal (CAMA) processes. The Lucas County Auditor's Real Estate Research and Development department was able to achieve this goal. As a result, our Location Factor Response Surface Analysis (RSA) methodology was successfully utilized for our 2000 and 2006 real property revaluation.
The Real Estate Division first developed standards for open system document imaging in 1994. The images were in TIFF format and the metadata indices were stored in SQL database format. These image repositories now include, but not limited to, condominium declarations, tax transfer cards, structure images and archived tax maps. For over seven years, these ancillary image datasets have been integrated into our GIS applications.
Lucas County Information Services has been under the direction of their CIO, Keith Fournier, for over four years. I am proud to say he has been with our GIS project for over ten years. Building on our enterprise GIS strategy, he has used the same philosophy to develop the county's Enterprise Content Management (ECM) system. This allows us better management of our imaged documents, in addition to any type of digitally stored files.
The integration of GIS and ECM has provided many more opportunities for departments throughout the county to understand the value of GIS. Furthermore, it facilitates our goal from 15 years ago to become a completely paperless office. I am enthusiastically endorsing this submittal. These systems have provided much value to our employees and the taxpayers of Lucas County.
1. Name of Jurisdiction:
Lucas County, Ohio, USA www.co.lucas.oh.us
2. Population served by the organization/agency:
Lucas County: 450,632 (U.S. Census Bureau 2004 estimate) Lucas County Employees: 4,403 Lucas County Departments and Boards: 47
3. Annual total budget for jurisdiction:
Lucas County Annual Operating Budget: All Funds: $459 Million General Fund: $132 Million Information Services Division: $3.67 Million
4. Name, title, and address of chief elected official:
The Honorable Larry A. Kaczala, Auditor
Lucas County Auditor's Office
One Government Center, Suite 600
Toledo, OH 43604-2255
Phone: (419) 213-4394
Fax: (419) 213-4399
5. Name, title, address, telephone, fax, and email for contact person for system:
Keith Fournier, CIO/GIO/Director
Lucas County Information Services
One Government Center, Suite 400
Toledo, OH 43604-2290
Phone: (419) 213-4875
Fax: (419) 213-4090
C. System Design
1. What motivated the system development?
Document imaging technology, and the lowered cost of deployment, has gained great interest in local government. It provides the ability to properly capture, store, index and destroy documents according to their life-cycle management requirements. The ability to have an "electronic file cabinet" that allows rapid access to files while minimizing paper is very cost effective. Furthermore, the county performed a study that determined 30% of all floor space in county buildings contains stored paper files. Rapid access to these files is almost impossible. For a complex public records request, it could take several people many weeks to fulfill.
Four years ago, several departments wanted to integrate document imaging into their workflow. Each was reviewing a different solution. It was typically an add-on module to their current vertically integrated solution. Since Lucas County Information Services (LCIS) is charged with providing information technology services for county agencies and departments, our department recognized the need to be proactive. With the success of our enterprise GIS program, Auditor's Real Estate Information System (AREIS), the CIO/GIO of LCIS developed a plan to create another enterprise system for document imaging based on our GIS strategy.
The development of our Enterprise Content Management (ECM) system was built on the GIS notion of standards, interoperability, and data sharing. The strategy, from the start, was to GIS enable the ECM technology to provide a geographic reference to many documents and standardize location indexes on a single address domain and/or assessor numbers. The new information can then lend itself to geographic statistical analysis to identify pattern and processes that may have never been previously identified.
2. What specific service or services was the system intended to improve?
The initial goal of the ECM system was to provide a "scan and retrieve" process to allow rapid access to files, reduce the amount and costs of storing paper files, and provide a method to permanently warehouse the files. With the detailed understanding of potential benefits of automated workflow and GIS integration, the initial phase of system development was an "electronic file cabinet." Subsequent phases include intra-agency workflow, inter-agency workflow, inter-governmental workflow (G2G), and governmental to constituents (G3C) workflow. The potential benefit of the ECM/GIS has a profound ability to fundamentally change the efficiency of local government and how it performs these services.
3. What, if any, unexpected benefits did you achieve?
As the ECM was deployed and in operation, other agencies and political subdivisions were interested in our project and knew our track record of success with our enterprise GIS. The City of Toledo and Toledo Public Schools wanted to learn more about our project and eventually participate. Lucas County was able to negotiate a ground-breaking agreement with their ECM application provider, Hyland OnBase, to extend our enterprise application licenses to all other public governmental entities within the geographic boundaries of our county. The Lucas County Enterprise Software Sharing Consortium (LCESSC) was established in contractual form between Lucas County, the City of Toledo and the Toledo Public Schools. It states that each entity can share the enterprise application of OnBase, purchase client licenses in aggregate to obtain volume discounts, and share knowledge and data. This agreement has saved the taxpayers in Lucas County more than $250,000 for acquisition costs and additional savings for annual support expenses.
Two processes occur with the implementation of a document imaging system: point forward imaging and backfile imaging. Backfile imaging is a very expensive and time-consuming task. It is usually accomplished by assigning departmental employees to scan and index historical documents or have imaged by a vendor through the initiation of a bid process. Either of these two options was not necessarily of interest to the various departments. The major concern was security and access of the images that were being sent to a potential vendor.
To accomplish the backfile scanning, Lucas County established a relationship with our local sheltered workshop for the mentally and physically handicapped. The workshop is called Lott Industries and is a subsidiary of the Lucas County Board of Mental Retardation and Developmental Disabilities (MRDD). The Lucas County Records Center established a backfile operation under the Lucas County Clerk of Courts that staffs the county's Document Imaging Center with associates from Lott Industries. Currently, the records center has associates, with their job coaches, scanning 90,000 images a week. This operation only started in May of 2006 and is considered a resounding success. With the experience acquired by Lott Industries, the intent is to develop a service bureau for the private sector that compliments their document destruction division while providing client complete life-cycle management of documents.
4. What system design problems were encountered?
Lucas County has invested substantially in technology over the last four years. These investments include a completely new enterprise network, life-cycle management (LCM) of Personal Computers, enterprise class servers, Network Attached Storage (NAS), Storage Area Network (SAN), upgraded and replicated off-site data centers. In addition, LCIS has established many standards that include applications, databases, programming languages, security, and project management methodologies. Fortunately with this robust infrastructure, the design challenges lay in the magnitude of the documents and complexity of the project. Indexing the documents was a challenge. A yearlong analysis of documents for the initial nine major departments was needed. Information was gathered on hundreds of documents including their indexes, naming conventions, ownership, workflow, security, retention and redaction. Two challenges were identified: the total number of keywords desired and standardization of property addresses. The expectations of our customers had to be managed in regards to the number of keywords requested per document. When they discovered the difficulty of maintaining the amount of keywords in the index, their request was quickly reduced by 90 percent. As for the address standardization, the Lucas County Commissioners endorsed a LCIS plan to establish an Address Advisory Group (AAG). This group has the authority to convene meetings of all county offices and invite all political subdivisions in Lucas County to discuss and correct addressing issues. The AAG currently has over thirty members that meet regularly. Our goal is to establish an address domain that will be used throughout the county. LCIS is currently designing an eNumeration database that will store the domain information, such as addresses, and provide secured access to all participants of the AAG.
5. What differentiates this system from other similar systems?
The strategy, implementation and governance of the Enterprise Content Management (ECM) system were based on our successful enterprise GIS program. It is evident that our GIS methodology and integration has been the key in providing a common and attainable vision for Lucas County. Furthermore, Lucas County has established by Commissioners' resolution, the Lucas County Imaging Advisory (IAG) Board, which is a centralized governing body, is authorized to establish and enforce standards to facilitate the elegant proliferation of the ECM technology, while minimizing costs and maximizing existing resources.
1. What phases did you go through in developing the system?
The following is a list of phases that occurred in the development of the ECM/GIS:
* Obtain Key Stakeholder Endorsement--Imaging Advisory Group
* Establish Strategic Plan
* Develop Requirements Analysis and Document
* Selection of Application
* Selection of Integration Consultant
* Create Enterprise Document Taxonomy
* System Implementation
* Post Production Support
* Annual Tactical and Strategic Plan Update
LCIS has defined four phases for each individual department to participate. A project manager and senior staff members from LCIS facilitate these phases. An integration consultant provides the implementation resources. The individual department's ECM "super user" performs post-production support with the assistance of our ECM application manager in LCIS.
* Phase I--Strategy and Evaluation
* Phase II--Document Taxonomy including Metadata Definition
* Phase III--Software/Workflow Implementation and Equipment Acquisition
* Phase IV--Production--Point-Forward and Backfile Imaging
2. Were there any modifications to the original system design?
The intent of the project was to develop an enterprise document imaging system with only one central replicated data center. Two agencies, Lucas County Children's Service Board (CSB) and Lucas County Job and Family Services (JFS), choose to establish their own instance of the OnBase ECM application and data repository. Each department had security reasons or data access restraints for a planned completely consolidated data center model. However, a shared-services model was developed to satisfy all parties involved. The LCIS goal was to have a secured data repository whereby individual documents will be shared base on its original taxonomy. The sharing of documents from one agency to another can greatly reduce replication and time to access. Due to the confidentiality of their records, Lucas County CSB was more comfortable in having their own data repository and OnBase instance. Lucas County JFS resides on a state managed network and is unable to provide the necessary bandwidth to the LCIS repository for their production needs. As with CSB, JFS established their own OnBase instance and data repository. Both agencies have agreed to share data with the enterprise and comply with the required document taxonomy guidelines.
E. Organizational Impact
1. What user community does the system serve and how?
The user community includes all major departments in county government. These eleven departments in production constitute the vast majority of county employees. Additionally, several other departments are utilizing the data available in the repository. As previously mentioned, the City of Toledo and the Toledo Public Schools are participating in our enterprise project whereby the sharing of documents and participation in inter-agency workflow is possible. Finally, Lucas County provides images from the OnBase repository to our AREIS Technology Suite of GIS applications, most notably, our AREIS Online applications. These applications provide historical tax transfer cards, structure images, building sketch images, historical tax maps, geodetic ground control data sheet images, and many more. Lucas County averages 12 million page views on our website each month with over 10 million per month on our AREIS Online application.
2. What are the ultimate decisions/operations/services being affected?
Enterprise Content Management (ECM) and GIS creates a repository of data that has never been integrated cross-referenced. The types of analyses can be extensive. Services provided by each department in the county has changed and improved with the utilization of ECM and GIS. These integration applications include the integration of the Auditor's GIS parcel map, Sanitary Engineer's record drawings, Health Department sewer tap permits, Clerk of Court's online docket system, Road Engineer's infrastructure plans, automated permit workflow, and many others. ECM/GIS have become a mission critical for the decision/policy makers in Lucas County, in addition to an irreplaceable resource for our staff members to serve our constituents. (See Appendix C)
3. What were the quantitative and qualitative impacts of the system?
The initial estimates for nine agencies to purchase their own vertical point solutions was over $5.47 million with an estimated $3 million annual production cost. Lucas County was able to implement the ECM solution for all nine agencies for $1.3 million and an annual cost of $223,000 including disk space, licensing, LCIS Application Analyst, and LCIS Operations staff. The marginal cost for each additional department is very low due to the existing enterprise infrastructure. Additionally, the more departments participate in our ECM/GIS program, the more valuable and robust the information that can be retrieved to service our customers.
The ECM has millions of images and our GIS system has over 200 layers of data. Across the Lucas County enterprise, the number of critical decisions made every day is almost uncountable.
4. What effect has the system had on productivity?
As indicated previously, productivity gained from the ECM/GIS has greatly increased across the county. The 6th District Court of Appeals is only one example of many examples that can
be presented. It showcases their greatly increased productivity. The Sixth District Court of Appeals is located in a separate building across the downtown campus from the Clerk of Courts office. Requesting case files was a labor-intensive process that took 2-3 days through the interoffice mail system. Often a runner would have to be sent for cases needed quickly. Approximately seven cases were requested from the Clerk of Courts by the appeals court on any given day. With the implementation of the ECM, twenty-five members of the appeals courts staff (judges, staff attorneys and office personnel) that have instant access to the Clerk of Court's data repository, which is used on a regular basis. Ms. Wanda Hawk, 6th District Court IT Support Specialist, has indicated that the imaged documents online are "the best thing that ever happened to us."
5. What, if any, other impacts has the system had?
The success and rapid adoption of the ECM has many agencies exploring the use of GIS to integrate into their daily workflow. These agencies have indicated in the past that there is no need for them to participate in the GIS or develop any layers. Now, some agencies are creating job descriptions with GIS as the primary function. The ability to establish data standards on ancillary systems have enabled more document sharing and the willingness to cooperate in address standardization.
6. How did the system change the way business is conducted with and/or service delivered to clients?
Public records request have become easier. As the documents are scanned and committed to the image repository, the document type will contain security profiles and various levels of redaction. Upon the records request, the individual department can query the database and select the files to be provided. A native TIF image can be exported to PDF file and/or sent through email. A dataset of images and indexes can be dumped to a directory and file in addition to available CD publishing. CD Publishing allows the public to have a specific dataset with a scaled down runtime version of OnBase for search capability directly from the CD. If the image is redacted, a "new" image is generated with the redacted portions that are unable to be removed by the viewer to maximize security.
F. System Resources
1. What are the system's primary hardware components?
The hardware platform consists of clustered IBM xSeries, Dell servers and EMC CLARiiON SAN. The configuration is:
* Cisco Content Switches--perform load balancing and fail over for connected sessions. Able to manage up to 10,000 simultaneous web connections.
* Web tier--all client retrieval connections to OnBase are thin client browser based connections.
* Application tier--scan stations are thick client centrally managed. When the scan station boots it downloads an Active X control set establishing the ODBC connections and other privileged connections required to scan and submit images into the database index and image storage.
* Database tier--the database is primarily a sophisticated index to images stored in the SAN and to work flow objects. Actual images and workflow are not objects within the database.
This configuration can be easily scaled by upgrading individual servers within a tier. The application tier is the most heavily worked tier and is the likely first candidate for increased capacity. However, there are currently eleven agencies participating in imaging and the system provides excellent response. The most significant delay is opening large scanned engineering print sets across a 100Mb WAN connection. The typical response time to open a print is 7-10 seconds. The prints are the engineering layer with GIS overlays in some instances.
2. What are the system's primary software components?
Hyland OnBase and EMC/Captiva SWT are the two primary components that comprise the ECM environment. ESRI ArcGIS Suite of GIS Applications provides the geospatial application environment. (See Appendix D)
OnBase ECM modules in use within Lucas County are:
* Database and application core
* Archival API
* CD authoring and publishing
* EDM services
* Full text indexing server
* Batch Optical Character Recognition
* Workflow Enterprise Server
* Production document imaging
* GeoDox for ArcIMS
SWT Intelligence Optical Character Recognition (OCR) software is also part of our ECM software suite of applications. SWT performs automated document indexing and routing. SWT is capable of high ninety-percents of accurate automated indexing. This capability reduces costs and time to complete large back file conversions.
One modification developed by Lucas County was to design our workstation clients as thin as possible. The end result of this innovation is called our "ultra-thin" client--no client software requires manual installation at any workstation. For example: Online Dockets can be retrieved via the "ultra thin" client by the following commands" <Ctrl + Mouse Click> over the Case Number field to bring all document images for a given case. You may also <Ctrl + Mouse Click> over the date field and bring up all document images for a given case and date. This greatly lowers costs for user licenses. Furthermore, any upgrades can be "pushed" to each desktop using our enterprise Altiris PC management solution. This greatly lowers operational costs and provides better services to our ECM users.
3. What data does the system work with?
The goal of the system was to establish "pervasive in the market" platform, data, and application standards. The images are stored in non-encrypted TIFF Group IV format. Therefore, the open image format will not necessitate future migration from a vendor specific format. The security is based on the network design, user sign-on to active directory, application security, and document profile. The database is Microsoft SQL on IBM Win/Tel Servers. The data resides on mirrored EMC CLARiiON SAN. The OnBase application is web-based thin-client multi-tier architecture. The GIS is in ESRI GeoDatabase on Microsoft SQL database on Dell Win/Tel platform.
4. What staff resources were required to implement the system?
LCIS maintains the enterprise document-imaging repository, develop strategy, manage and document Imaging Advisory Group (IAG) meetings, manage the enterprise licenses, provide project management oversight, and have a dedicated application manager for the county. After the implementation of the system, LCIS senior management has limited contact with the program. LCIS has added only one resource to our staff as a senior application analyst. As each individual department chooses to participate, LCIS senior staff and the senior application analyst assists the individual department in establishing their document imaging program. That department must assign a full-time person to be the department's "super user" to be their internal resource. The super user is required to participate in the IAG, create document types congruent with the county Document Taxonomy, and share the appropriate data with the others in the group. This deployment model has worked well for our enterprise GIS and has been equally successful for our ECM.
LCIS Annual Expenses
Operations Staff Cost--$24,000
Senior Application Analyst, Loaded--$70,000
|Printer friendly Cite/link Email Feedback|
|Title Annotation:||URISA 2005 ESIG Award Application|
|Author:||Fournier, Keith A.|
|Publication:||Urban and Regional Information Systems Association Annual Conference Proceedings|
|Date:||Jan 1, 2006|
|Previous Article:||Jefferson County, CO--Hart Data Resolver Application.|
|Next Article:||Shelby County: knowledge suite: a holistic approach.|