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FrontRange Solutions Introduces HEAT Desktop Manager Integration.

Business Editors/High-Tech Writers

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Nov. 4, 2003

New HEAT Module Bridges Gap Between Powerful LANDesk(R) Management

Tools and the Support Center for Increased ROI, Agent Efficiency and

Effectiveness

FrontRange Solutions, a global leader of integrated business relationship solutions, today announced the coming availability of HEAT(R) Desktop Manager, a best-of-breed technology application that provides access to key LANDesk(R) Management Suite (LDMS) functionality via the HEAT console for complete, integrated management of complex IT environments.

HEAT Desktop Manager, available separately from HEAT and LDMS, enables HEAT users to access a controlled set of LDMS functionality via the HEAT call logging console. This simple, easy to use solution allows organizations to increase their first call resolution statistics and to accelerate problem resolution times. The help desk integration tool maximizes the efficiency of LDMS support performance, expands functionality beyond what can be achieved with standard interfaces, and continues FrontRange's leadership as a complete service management provider.

FrontRange is one of the first service management vendors to provide integration to often used features within LDMS that allows the HEAT user to be more productive with common IT support requests and accelerate problem resolution times. HEAT Desktop Manager provides simple access to LANDesk functionality from within the HEAT call logging console. It is the perfect solution for those looking to save time and money while maximizing efficiency.

NetworkD, a top FrontRange partner and provider of desktop systems management solutions to SMEs worldwide, wanted to provide their clients with the ability to seamlessly connect LDMS tools with their HEAT environment in order to speed call times and raise efficiency standards.

"Support Center technicians can now have the tools they need, when they need them, at their fingertips, which enables them to close calls faster, raise the level of support they provide, increase customer satisfaction and reduce costs at the same time," said Gene Kim, Vice President of Sales for NetworkD.

HEAT Desktop Manager makes other LDMS features available from within HEAT, including Remote Control, Chat, Remote Execute, File Transfer, Reboot, and Inventory. Accessing additional LDMS features from the HEAT Desktop Manager console significantly reduces the amount of time spent switching between interfaces which means resolving calls faster and increasing customer satisfaction and time to value. HEAT Desktop Manager's simpler, intuitive access increases the frequency and efficiency of the support tools in resolving incidents all from within the HEAT service management solution.

"Continually delivering solutions that complement our service management application is fundamental to our success and that of our customer's," said Kevin J. Smith, vice president of product for FrontRange Solutions. "We're pleased to provide customers with integrations to other applications that, when combined with HEAT, provide powerful new capabilities and the overall best service management solutions available."

HEAT Desktop Manager will be available by the end of 2003 and is priced at $12,500 per server.

About FrontRange Solutions, Inc.

FrontRange Solutions Inc. develops software and solutions that allow organizations to manage a wide variety of business relationships and provide exceptional service. Award winning solutions include: GoldMine family of software for business relationship management, team-based contact management and sales forces automations and; HEAT software line for complete service management including Help Desk, Knowledge, Asset and Service Level Management. Over 1.2 million users worldwide in a variety of market-leading companies rely on FrontRange Solutions technology. Customer companies include Coca-Cola, Shell Oil, Orlando Magic, Prudential Securities, Electricite de France, Mack Trucks, and Turner News Network. The company has won numerous software awards, including Software Magazine's "Hot 500," Call Center Magazine's Product of the Year, Entrepreneur Magazine's Best Software, Users Choice Awards, and PC Magazine "Editors' Choice."

An international market leader in customer-centric software for nearly 15 years, FrontRange Solutions is headquartered in Colorado Springs, Colorado, with offices in California, United Kingdom, Germany, South Africa, Australia, Singapore, and China. For more information, call (800) 776-7889 or visit www.frontrange.com.

GoldMine, HEAT, CustomerIQ and other FrontRange products and brands are registered trademarks or trademarks of FrontRange Solutions Inc. in the U.S. and/or other countries. Other products and brands are registered trademarks or trademarks of their respective owners/companies.
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Publication:Business Wire
Date:Nov 4, 2003
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