Printer Friendly

From PPI to flight delays - your top 10 complaints revealed.


SINCE I started writing this column, I've been blown away by some of the things you've told me about. So, I want to say a huge thank you to you all.

Some of your comments have made me laugh out loud - keep the comedy stories coming. Others have involved problems so awful that we've swung into action to get them sorted urgently. Most importantly, you've told me about countless situations, issues and practices that need to change, that I've been able to publicise as a result.

I sometimes think there's a real impression that people who make complaints are pushy or demanding and that making a fuss isn't very "British".

Well, standing up for yourself when you've been treated badly isn't "making a fuss" in my book. In fact, 2m of you have had a complaint sorted through Resolver in just three years - which tells me that, as a nation, we're learning not to be afraid of saying when businesses get things wrong.

Of course, in an ideal world, we wouldn't need to make complaints. In fact, one of the reasons I choose certain subjects to write about is to help you avoid situations where I know things sometimes go wrong, or to help you avoid dodgy deals or products.

Knowing your rights is really empowering - and I've learned loads over the years researching this column and writing our guides on Resolver!

So, what are the top 10 most complained about products or services at Resolver. Well, to no-one's surprise, PPI leads the table with just shy of 800,000 complaints (most within the last year).

We've been working with businesses to help them identify policies that customers have lost, so they can address complaints more effectively.

If you're not sure if you've got PPI, check out our free tool at ppi.

Next up are flight delays (300,000) and packaged bank accounts (200,000). A surprisingly large number of people still don't realise they're entitled to compensation for flights delayed over three hours. However, watch out for claims manager vultures. You don't need to pay - Resolver can help you for free.

High street and online shopping complaints are steadily increasing, with a whopping 220,000 complaints combined. I'm expecting complaints about online shopping - and rubbish deliveries - to rocket this year. Let me know if you spot businesses not following the rules. There's a guide to your rights on the website.

We've also had a whopping 90,000 complaints about takeouts and restaurants - another area of complaint on the rise. This is largely down to delivery companies, a subject I'll be covering next week in a bit more detail.

Rounding off the table are the evergreen subjects of mobile phones, broadband and financial services. I'm working with key businesses and regulators to highlight some of the ongoing problems you've been telling me about with these industries, so keep those comments coming. I don't believe in just resolving complaints when they happen - I'd rather businesses made sure they didn't happen in the first place.

So, congratulations everyone for being "less British" and making your voices heard. I'll keep on battling to make things better on everything from pensions to parking. But, keep those comments coming about the things that you think need to change. Together, we can make a difference.

| What local issues drive you mad the most? Get in touch on; make a complaint at or talk to us at facebook


300,000 complaints were about flight delays
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2018 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:Features
Publication:Liverpool Echo (Liverpool, England)
Date:Mar 6, 2018
Previous Article:Cut the cost of moving home.
Next Article:Grand National/Reds clash is a non-starter; Get in touch - tell us what you think Email: Phone: 0151 227 2000 Twitter:...

Terms of use | Privacy policy | Copyright © 2018 Farlex, Inc. | Feedback | For webmasters