Printer Friendly

Friendly Technologies Unveils Innovative Support Center Solution.

Tel-Aviv, Israel, October 18, 2012 --( Friendly Technologies today announced a new offering, the Friendly Support Center solution, which enables customer support representatives (CSRs) to shorten the time involved in handling calls and improve subscribers' Quality of Service.

With an intuitive interface designed specifically for the working environment of support center operators, the Friendly Support Center allows support representatives to quickly obtain a comprehensive view of customers' broadband connectivity and service status, helping them effectively troubleshoot Data, VoIP and IPTV services.

The Friendly Support Center is a unique value proposition − a solution that was designed together with experienced support center personnel to best fit the service call process and shorten call time. It was developed after receiving extensive input from operators and takes into account the range in support center workflows, specifically with regard to answering support calls and troubleshooting.

“We've received a lot of positive feedback from customers for our new Friendly Support Center solution. We developed the product with a unique, easy to use, yet sophisticated approach that presents a unified management dashboard for all types of customers' devices, regardless of vendor type, functionality and services supported,” stated Mr. Nir Ezer, Vice President of Sales & Marketing at Friendly Technologies. “The Friendly Support Center solution allows service providers to manage the deployment of broadband services efficiently, handle support calls effectively and improve Quality of Experience, thus achieving increased customer satisfaction and reduced churn.”

With the Friendly Support Center, customer support representatives receive a global view of subscriber information, device connectivity, service status and performance indicators. The solution supports integration with third party applications and management platforms, such as CRM systems and billing systems. By using the Friendly Support Center, service providers are able to significantly reduce support costs and troubleshoot broadband services more efficiently.

About Friendly Technologies

Friendly Technologies provides optimized device and customer experience management solutions for fixed and mobile operators. Our Friendly solutions streamline and simplify the entire broadband service life cycle, enabling operators to increase customer satisfaction while reducing operational costs.


Friendly Technologies:

Ms. Edith Grassiani

Marketing coordinator

Contact Information:

Friendly Technology

Ms. Edith Grassiani


Contact via Email

Ms. Miri Sharabi
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2012 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback (Press Releases)
Date:Oct 18, 2012
Previous Article:The Kitchen Heats Up with Chef Marco Torre as the Newest Culinary Addition at Park Hyatt Saigon.
Next Article:True Blood Actors Come to Long Island to Host a True Blood Halloween Party Organized by Tutor Central.

Terms of use | Privacy policy | Copyright © 2018 Farlex, Inc. | Feedback | For webmasters