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Focus Softnet Deploys Centra's CAFM Solutions for ServeU.

Focus Softnet, Centra Hub's global reseller partner, announced that it has successfully deployed Centra's Computer Aided Facilities Management (CAFM) solution for ServeU, the leading facilities management service provider in the region.

Centra's CAFM Suite has helped ServeU digitise

and automate its entire operational flow and life cycle thereby ensuring

on-time services and resolution, SLA governance, and enhanced customer

satisfaction and retention.

With over 28 years of experience in the

facilities management space, ServeU provides a number of different maintenance

services for the residential, industrial and commercial sectors, which include facilities

management consultancy, building operation, building maintenance, cleaning and

hygiene services to name some.

The company has over 3000 employees serving more

than 450 customers across the region. With a mission to be recognised

regionally as a Facilities Management Service Provider of excellence, ServeU

believed that innovation and continuous improvement was key to ensuring best

value and service to its customers.

Sunil Mathew, COO, Focus Softnet, commented: "In line with is mission to automate

process, ServeU decided to deploy Centra's CAFM suite. Their needs were

specific to the facilities management vertical but the volume of managing

multiple services to more than their 50,000 Units was a big challenge for them.

We strongly recommended Centra's CAFM solution as it met ServeU's requirement fully

and we were able to implement it seamlessly with the entire operations flow

integrated on mobile.

He added: " CAFM

has revolutionised processes within facilities management providers. Solutions

such as Centra's CAFM Suite form the operations backbone of facilities

management companies by providing end-to-end governance of facilities

management ranging from preventive maintenance, contract definitions, SLA

governance and control, breakdown or reactive maintenance, free or billable

services, technician task assignment, scheduling and efficiency management,

spare parts management, and customer satisfaction."

ServeU deployed the facility management,

sales flow and mobile Apps modules of Centra's CAFM suite. The solution

supported the company's requirements completely and was ready for their use

without having to make any customisations.

The complete end-to-end automated

process mapping made it possible for ServeU to manage services more cost

effectively with enhanced efficiency. Integration with their telephonic calling

system and Mobile Apps for unit holder and service technicians brought

performance efficiency and operational report quality at highest standards.

Centra Hub's CAFM solution helped

ServeU reduce the service call cycle time, enhance quality and ease in Unit

holder follow up, accelerated Real time reporting and service call status

review and increased customer satisfaction. The company has also managed to

improve efficiency in its operations and increase revenues through additional


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Date:May 29, 2017
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