Focus Softnet Deploys Centra's CAFM Solutions for ServeU.
Centra's CAFM Suite has helped ServeU digitise
and automate its entire operational flow and life cycle thereby ensuring
on-time services and resolution, SLA governance, and enhanced customer
satisfaction and retention.
With over 28 years of experience in the
facilities management space, ServeU provides a number of different maintenance
services for the residential, industrial and commercial sectors, which include facilities
management consultancy, building operation, building maintenance, cleaning and
hygiene services to name some.
The company has over 3000 employees serving more
than 450 customers across the region. With a mission to be recognised
regionally as a Facilities Management Service Provider of excellence, ServeU
believed that innovation and continuous improvement was key to ensuring best
value and service to its customers.
Sunil Mathew, COO, Focus Softnet, commented: "In line with is mission to automate
process, ServeU decided to deploy Centra's CAFM suite. Their needs were
specific to the facilities management vertical but the volume of managing
multiple services to more than their 50,000 Units was a big challenge for them.
We strongly recommended Centra's CAFM solution as it met ServeU's requirement fully
and we were able to implement it seamlessly with the entire operations flow
integrated on mobile.
He added: " CAFM
has revolutionised processes within facilities management providers. Solutions
such as Centra's CAFM Suite form the operations backbone of facilities
management companies by providing end-to-end governance of facilities
management ranging from preventive maintenance, contract definitions, SLA
governance and control, breakdown or reactive maintenance, free or billable
services, technician task assignment, scheduling and efficiency management,
spare parts management, and customer satisfaction."
ServeU deployed the facility management,
sales flow and mobile Apps modules of Centra's CAFM suite. The solution
supported the company's requirements completely and was ready for their use
without having to make any customisations.
The complete end-to-end automated
process mapping made it possible for ServeU to manage services more cost
effectively with enhanced efficiency. Integration with their telephonic calling
system and Mobile Apps for unit holder and service technicians brought
performance efficiency and operational report quality at highest standards.
Centra Hub's CAFM solution helped
ServeU reduce the service call cycle time, enhance quality and ease in Unit
holder follow up, accelerated Real time reporting and service call status
review and increased customer satisfaction. The company has also managed to
improve efficiency in its operations and increase revenues through additional
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|Date:||May 29, 2017|
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