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Firm influences sector from afar.

BREWIN DOLPHIN'S administration team in Newcastle is another of the firm's major success stories. The 200-strong business support team, led by group head of business support John Beeston, is responsible for administering the group's entire assets, worth more than pounds 21bn.

Newcastle is the largest of Brewin Dolphin's four business support centres and is responsible for the custody of client's assets across the whole group. A centralised service, Newcastle processes transactions from the group's entire client base.

The support functions in Newcastle include Isa administration, account maintenance, corporate actions and incoming processing. Last year, the income processing team allocated some 35,000 dividends, amounting to more than pounds 300m.

Business support is described as the "engine room" by John Beeston. "It's a fundamental part of the business which provides a professional administration service to our clients," he said. "Along with expert investment advice, we endeavour to provide excellent administration to complement the services available."

The Brewin Dolphin Group employs 1,700 staff in its 39 branches, of whom about 300 are in the business support division. Newcastle employs about 200 of those business support staff after moving a number of functions from London in 2003.

John said: "As the company expanded, so did business support. Given we already had an established group of administration experts based in Newcastle, in 2003 we took the decision to build upon our existing foundation and experience by expanding our Newcastle support centre. The team has grown from 80 staff in 2003 to north of 200 in 2008."

Brewin Dolphin has a strong tradition of recruiting locally and in addition has forged strong links with Northumbria University, having implemented a student placement programme in 1997.

As the financial services industry is heavily regulated, well qualified staff are essential.

Brewin Dolphin supports and provides incentives for staff to complete their Securities and Investment Institute Investment Administration Qualification, the IAQ, a key industry qualification.

This is seen as a prerequisite for senior staff and half have already completed at least one exam.

Despite being 300 miles from the heart of the financial services sector in London, the staff in business support have a major influence on the industry.

John Beeston is a member of the APCIMS Settlement Committee and Euroclear Settlement Committee while colleagues Nigel Chandler and Gareth Johnson have seats on the Tax Incentivised Savings Association (Tisa) Advisory Council and the Euroclear Technical Working Group respectively, important industry groups.

Gareth Johnson, relationship manager, said: "As a major industry player, we are heavily involved in shaping the future of the industry with the ultimate aim of improving the service we can offer to our clients."

Brewin Dolphin is looking to expand its client take-on team. For details and an informal discussion, please contact personnel manager Grace Foggin on 08452 131 020.

"Along with expert investment advice, we endeavour to provide excellent administration to complement the services available.


ROOTS IN NORTH Group head of business support John Beeston, centre, with Nicola Anderson and Gareth Johnson. Newcastle is the largest of its four business support centres. Picture: Lewis Arnold ref: 01093979
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Title Annotation:Features
Publication:The Journal (Newcastle, England)
Date:May 7, 2008
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