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Experts link performance management to better quality of service sector.

ISLAMABAD -- Experts at a workshop here said that proper performance management of service sector was imperative to enhance quality, increase stakeholders satisfaction, improve co-effectiveness and transparency.

The five-day training workshop on 'Performance Management of Service Sector Organizations' has been organized by National Productivity Organization (NPO) in collaboration with other stakeholders.

Experts from Twenty (20) Asian Productivity Organization (APO) member countries have gathered in the workshop to discuss challenges faced by the service-sector organizations and devise counter strategies to overcome these.

In addition to Pakistan, APO representatives from Bangladesh, Cambodia, Fiji, Iran, Indonesia, Malaysia, Mongolia, Nepal, Philippines, Sri Lanka, Thailand, Vietnam, Canada, Korea and Singapore are participating in the moot that will conclude on Feb 22, Friday.

There has been increasing demand to improve productivity in service organizations in Pakistan and NPO has been playing its role to achieve this objective, Chief Executive Officer, National Productivity Organization, Khawaja Muhammad Yousuf told.

"The aim of the moot is to share experience about the performance of service sector organizations of member countries and come up with concrete recommendations for better management that would ensure quality produce," he said.

He was of the view that performance management was imperative for enhancing quality, increasing stakeholders satisfaction, improving co-effectiveness and transparency.

"At the end of the moot, recommendations would be formulated by the APO representative for the improvement of service sector organization which would be forwarded to the relevant organizations for implementation," he added.

It is pertinent to mention here that during the 5-day session, the participants of the workshop would also exchange key elements of best practices, emerging trends, issues, challenges and implementation of performance management in service organization.

The workshop participants are expected to apply performance management in their organizations upon their return and submit a report to the APO, six months after completion of the programme.

Yousuf said several such conference were organized in the past on various sectors of services and recommendations were provided for their improvement.

"Recently we organized a conference in January 2012, earlier conferences were held in April 2012, December 2011 and October 2011," he said.

The NPO CEO that two more conference would be held in September 2013 and October 2013.

It has established research and resource institution working with the support APO.
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Publication:The Frontier Star (Northwest Frontier Province, Pakistan)
Geographic Code:9PAKI
Date:Feb 21, 2013
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