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Executive forum.

RISK MANAGEMENT COMMUNICATION IS an issue that has come to the forefront in today's fast-paced, technologically advanced business world. Gone are the days when the risk manager could do his or her own job without being scrutinized from several different areas within the company. In the past, communication was fairly straightforward; for instance, we would dictate a letter or memo, have it typed by a secretary, revise it perhaps several times and send it out to the recipient. There was plenty of time to think about what needed to be said, how we were saying it and the best way to get our point across. Today we dash off memos and correspondence on our computer terminals, push a button, and the computer sends the message directly and instantaneously to the recipient. There is no time to redraft and revise; hence, we have an even greater need to be certain that we have communicated effectively.

Not only must we be quicker and more precise communicators, but risk managers today must be able to convey their messages to a broad range of people - from the chief executive officer to myriad underwriters and claims personnel, medical providers, claimants and computer experts. The probleto more often lies in making these people understand a process that is multidisciplinary, that affects all areas of the company and that can be difficult to grasp. While our peers may understand the importance of risk management to the entire operation, the argument could be made that risk managers have not done a very good job of communicating the discipline to others outside the profession. Indeed, it takes concentration, commitment and dedication to get the right message to the right people. This issue of Risk Management demonstrates the diverse nature of the risk management discipline, from finance and technology, to claims and lawsuits, and it also stands to attest that there is a wealth of information to be communicated to diverse groups within the organization.
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Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Title Annotation:risk management communications
Author:Drapeau, Louis J.
Publication:Risk Management
Article Type:Column
Date:Aug 1, 1992
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