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Envision Telephony Products Earn Alcatel-Lucent Partner Certification.

Envision Performance Suite Transforms Recorded Customer-Agent Interactions into Actionable Knowledge

SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that the Envision Performance Suite, a suite of integrated contact center solutions that includes quality monitoring, eLearning, workforce management and business intelligence, has been certified by the Alcatel-Lucent Alliance and Application Partner Program following rigorous testing. The Alcatel-Lucent Alliance and Application Partner Program supports companies worldwide that develop complementary applications that inter-work with Alcatel-Lucent enterprise IP infrastructure products, IP telephony products and communications applications.

The Envision Performance Suite[TM] has been certified by the Alcatel-Lucent Alliance and Application Partner Program on the following Alcatel-Lucent OmniPCX platforms: OmniPCX Enterprise and OmniTouch Contact Center. The Envision Performance Suite maximizes contact center efficiency and effectiveness through the seamless integration of Envision's core applications, which provide a fully integrated set of management tools on a unified platform to improve agent effectiveness and call center and enterprise performance through workforce optimization. Certification of the products marks the completion of rigorous testing performed to ensure that Envision products are engineered to successfully integrate and operate in tandem with Alcatel-Lucent technology platforms.

"Earning Alcatel certification is an important achievement for Envision, as it demonstrates our continued focus on addressing the needs of a global marketplace," said Rodney Kuhn, Envision CEO. "Organizations with investments in Alcatel-Lucent OmniPCX platforms can be confident in the successful and seamless integration of Envision's world-class contact center workforce optimization solutions."

About Envision

Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance. Envision's software includes analytics, performance management, workforce management and Click2Coach([R]) (composed of Envision Quality Monitoring[TM] and Envision eLearning[TM]). The company's solutions are deployed across thousands of desktops in both telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com.

Click2Coach is a registered trademark, and Envision Telephony, Envision Performance Suite, Envision eLearning, Envision Quality Monitoring and the Envision Telephony logo are trademarks of Envision Telephony, Inc.
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Publication:Business Wire
Date:Aug 20, 2008
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