Printer Friendly

Employees feel empowered.

Solid expressions of a sense of empowerment were heard by respondents in a Gallup survey conducted last summer for the American Society for Quality Control (ASQC), Milwaukee. Respondents were employees in large and small organizations in the service and industrial sectors. From the total sample of 1,293 adults employed full-time, 693 were identified as team participants.

According to ASQC President Jack West, people who participate in teams and people who work in organizations where there is a quality program in place express stronger feelings of empowerment than those who don't participate. "In some cases the differences are small," West acknowledges, but he says they are "still significant." Survey results show team participants are more likely than nonparticipants to say that one individual can make a difference in their organization. Team participants are also more likely to say that they have been involved in decision making and that their organizations encourage ideas. The table below illustrates team participant responses to one of the survey questions:

COPYRIGHT 1994 American Society of Association Executives
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1994, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:American Society for Quality Control survey results
Publication:Association Management
Date:Jan 1, 1994
Previous Article:Building bridges of intercultural communication.
Next Article:Health care reform: associations have a lot at stake.

Related Articles
Are we getting the job done on quality?
Let's get personal ... and get involved.
Positive organizational culture; a practical approach.
Mad about your work: can management fuel a fervor for work in employees? Or does motivation come completely from within?
Survey Data: Impact of September 11 on the American Workplace. (News & Know-How).
Customer satisfaction surveys are more than just paper.

Terms of use | Privacy policy | Copyright © 2021 Farlex, Inc. | Feedback | For webmasters