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Employee engagement - what workers want.

According to a report issued this March by human capital measurement and analysis company Modern Survey, 67 percent of employees are either disengaged or under engaged in their current job and organization.

The study shows an increase of 2 percentage points in the number of disengaged workers at 30 percent of the surveyed workforce. Meanwhile, the number of fully and moderately engaged employees increased 2 percentage, to 10 percent and 24 percent, respectively. The study reports a 5 percentage point drop in the number of under engaged employees.

"When compared with the study's September 2011 survey findings, engagement is slowly returning, but it is still far below acceptable levels," said Don MacPherson, president of Modern Survey.

"Based on our new survey findings, the U.S. workforce reports that they want two things more than anything: They want senior leadership's clear vision of where their organization is going, and they want the opportunity to personally grow and develop once again," he added. "Both of these things have been stunted during the economic malaise of the last few years."

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Title Annotation:CRM, BPO & Teleservices
Publication:Customer Interaction Solutions
Date:May 1, 2012
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