Econiq models conversation behaviors of top-performing employees.
BANKING AND CREDIT NEWS-June 5, 2017-Econiq models conversation behaviors of top-performing employees
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Econiq has made enhancements to The Conversation Hub[R], its solution that simplifies and guides high-value complex frontline conversations, that will allow banks and insurers to effectively capture the conversation behaviors of their most successful frontline employees and then apply those behaviors to all frontline staff, enabling a consistently high level of quality to the omnichannel customer experience, the company said.
The enhancements to The Conversation Hub include the launch of Conversicons(TM), which are color-based characters that model the behaviors of the top-performing employees and snap onto the system, guiding every employee through the various customer conversations as they occur across every channel -- social media, face-to-face, voice-to-voice and online.
Through each exchange, Conversicons prompt employees to take specific actions with each customer, maximizing opportunities and delivering a richer overall customer experience while ensuring that all information is accurate and compliant.
Econiq, the Crafted Conversation Intelligence Company, provides The Conversation Hub[R], a solution that simplifies and guides high-value complex frontline conversations. The Conversation Hub identifies the most successful behaviors of top performing employees and quickly snaps them onto any system to deliver a richer customer experience across all channels -- face-to-face, voice-to-voice, on mobile devices in the field and on digital apps.
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