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TELECOMS TAP INTERNET

Voice-over-Internet-protocol, or VoIP, is the hottest technology going among Colorado telecommunications companies. Raindance Communications Inc., a Louisville provider of Web-based and audio conferencing services, said recently it has secured its first VoIP patent, and Qwest Communications International Inc., said it has begun first-phase deployment of VoIP services to residential customers in Minneapolis-St. Paul, Minn., the first major telecommunications provider to offer VoIP services to residential customers. Richard C. Notebaert, Qwest chairman and CEO, said VoIP is more than just the next new thing. "The future of voice communications will be based on the Internet," said Notebaert. "According to TeleGeography 2004, a California research firm, VoIP providers carried only 150 million minutes of international telephone calls in 1998, less than two-tenths of a percent of the world's international traffic. By 2002, cross-border VoIP traffic had grown to just under 19 billion minutes, about 11 percent of world international traffic.

RED HEN UNVEILS MAPPING SOFTWARE

Fort Collins-based Red Hen Systems Inc. has developed software that allows automatic mapping of the locations of pictures taken on new photo-cell-phones. The company said its application will bring an entirely new set of capabilities to a wide range of users including first responders, municipalities and law enforcement. "In emergency management situations, for example, this technology will provide decision makers with more descriptive, real-time situational assessments," said Ken Burgess, CTO at Red Hen Systems. That "will enable a quicker, more coordinated response." Once Red Hen software is loaded into the camera phone and activated, the program attaches spatial metadata from the Global Positioning System to the captured image. Using the e-mail application in the phone, pictures and their locations can then be sent moments after being taken.

CUSTOMER-SUPPORT PAY STAGNATES

Help Desk Institute, a Colorado Springs-based membership association for service and support professionals, said its 2003 salary survey

showed decreases or little change in salaries for customer-support personnel over the past year, and no return to higher salaries reported in 2001. The survey found: Entry level salaries averaged $26,648; managers averaged $61,149. Other findings: 72 percent of entry-level workers earned between $21,000 and $35,000; 49 percent of Level 2 workers, who have greater technical skills, earned from $36,000 to $45,000; 49 percent of managers earned $46,000 to $65,000; 42 percent of senior support managers earned $61,000 to $80,000, compared with 48 percent in 2002.

JOB-SEEKERS EMBRACE E-MAIL

Job seekers are putting away their postage stamps and hitting "send" instead. In a recent survey, executives said 56 percent of the resumes they receive are submitted by e-mail--a 22 percent increase from three years ago, according to Accountemps, an accounting and financial staffing service.

SAMSUNG BOLSTERS DIGITAL TV

Louisville-based CableLabs has certified Samsung Electronics for an integrated digital television set (DTV) that connects directly to cable television systems and receives digital services without requiring a set-top box. The Samsung television is equipped with CableCARD, a device that makes the set digitally ready to decode encrypted, or scrambled, content delivered from digital cable systems. "We are delighted that Samsung is bringing this new digital-cable-ready television to the market," said Charlie Kennamer, vice president of digital engineering for Comcast Cable.

RAP GROUP SHOWCASES HDTV

A local hip-hop/rap group, Truth, recently teamed up with cable-television engineers and a live audience at the Comcast Media Center in Littleton to produce a music video that will be used not only by retailers to demonstrate the quality of HDTV for customers, but as a demo for producers considering HDTV for future productions. The video was produced in conjunction with Astoria Productions and directed by John Lewis. "As we're seeing with the popularity of live concerts, music videos represent a genre of television that lends itself to high-definition television and the state of the art digital surround sound that accompanies those images," said Gary Traver, senior vice president and COO for the Comcast Media Center. "As more households and public venues purchase HDTV sets, we're going to see an increased demand for content that takes full advantage of the medium."
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Publication:ColoradoBiz
Geographic Code:1USA
Date:Feb 1, 2004
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