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EXECUTONE IMPROVES CUSTOMER SERVICE WITH MCI'S INBOUND CALL ROUTING SYSTEM

 DARIEN, Conn., Feb. 16 /PRNewswire/ -- Executone Information Systems, Inc. (NASDAQ: XTON) today announced the implementation of a comprehensive call routing system to enhance inbound call reliability and bolster customer service.
 The call routing system was implemented by MCI, which provides Executone with 800 service for inbound customer service applications. The system includes a five-part plan designed to overcome any event, such as a violent storm or natural disaster, that could threaten Executone's ability to receive customer calls.
 "Executone's National Service Center, which operates 24 hours a day, seven days a week, provides the ability to be responsive to our customers' needs," said Robert Hopwood, Executone's vice president of customer support. "We have implemented a complete disaster recovery plan that allows us to meet commitments regardless of circumstance."
 One key piece of the disaster plan is the handling of the inbound traffic in the event of a local disaster, shifting calls to another terminating point.
 "Executone has worked with MCI to investigate and identify potential points of failure in our inbound 800 service," Hopwood added. "Our disaster recovery plan was recently tested. In a simulated condition, our facility was shut down. We were very pleased with the results because MCI took just minutes to reroute our calls, and Executone was able to continue to answer calls and provide uninterrupted service to our customers."
 "Executone's new call routing system stems from a relationship through which we serve as their telecommunications consultant," said Jim Stupak, MCI's regional manager for Connecticut. "Our objective is to enhance Executone's ability to offer quality customer service by recognizing their needs, being responsive and providing value-added solutions."
 MCI, headquartered in Washington, D.C., offers a full range of domestic and global telecommunications services through one of the world's largest state-of-the-art networks. With 1992 revenue of more than $10 billion, the company is the second largest long distance provider in the United States and has more than 67 offices in 55 countries and places.
 Executone Information Systems, Inc., develops, markets and supports voice processing systems and healthcare communications systems. Products are sold under the Executone, Isoetec, InfoStar, IDS, LifeSaver, Infinite and Starplus brand names through a nationwide network of direct sales and service offices and independent distributors.
 -0- 2/16/93
 /CONTACT: Robert Hopwood of Executone, 203-655-6500; or Bennie Currie of MCI Business Services, 312-938-4995/
 (XTON)


CO: Executone Information Systems, Inc.; MCI Business Services ST: Connecticut; District of Columbia IN: TLS SU: PDT

KH -- MN011 -- 6879 02/16/93 11:41 EST
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Publication:PR Newswire
Date:Feb 16, 1993
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