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EBI Consulting, Inc. Recognized for Expertise in Customer Centricity by Leading Business Journals.

WESTPORT, Mass. -- EBI CONSULTING INC. has been recognized in leading business journals for expertise in designing and implementing solutions for customer centricity and developing sustainable service excellence cultures. Over recent months, Elaine Berke, founder and president of EBI Consulting, has been interviewed, quoted, or contributed to articles published by Microsoft Small Business, The American Management Association, The American Society for Training and Development, American Medical Association News, Society for Human Resources Management, and Boston Business Journal.

These articles provide straight-forward tips, tools, pitfalls, and often over looked insights into how organizations can differentiate themselves though customer service, and build customer focus from the inside out. All articles are posted on the EBI Consulting website at in the section under Press Room, EBI in the News.

Titles include, "Roadmap to Customer Centricity," "7 Tips for Excellent Customer Service," "Retail Training," "Phone Menus Press Callers' Wrong Buttons," "Agent for Change: Doctors Must Buy into Shifts in Practice."

Elaine Berke, a consultant, speaker, author, and executive advisor, believes Service Excellence is about making a personal connection with your customers. "It's about connectivity and how you treat your customers, both internal and external."

As Ms. Berke states, "Customers are glorified in boardrooms, mission statements, and action plans everywhere, yet too many organizations look for quick fix or automation as the solution. It's no wonder our perceptions of customer service and service experiences are at an all time low."

While the majority of companies believe "good is good enough," EBI clients are often already ahead of the curve. EBI has been selected for customer service initiatives by technology, healthcare, franchise, retail, hotel, financial services, and not for profit organizations. Some of these include Harvard Business School Executive Education, Dunkin Donuts/Baskin Robbins/Togo's, Amica, Kronos, NE Aquarium, Meridien Hotels, and Oregon Health & Science University Medical Group.

Information on Customer Centricity, Service Excellence, and EBI programs is available on our website at or call 800-932-2141.

About EBI Consulting, Inc.

EBI Consulting is an experienced, customer service and culture change firm, working with over 300 clients since 1981. Through our proven process, we help clients differentiate their brand, increase customer loyalty, and create sustainable service cultures.
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Publication:Business Wire
Geographic Code:1USA
Date:Jun 1, 2006
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