Dubai Bank customer service innovation recognised at ACN Arab Technology Awards 2010.
Dubai Bank announced today that it had won the award for "Banking and Finance Implementation of the Year" at the ACN Arab Technology Awards.
In a highly competitive field, Dubai Bank was honoured for the innovation of its customer relationship management (CRM) project which has enhanced the products and services it offers to customers.
Now in their sixth year, the prestigious awards recognise the region's top technology projects, vendors, integrators and service providers.
Commenting on the award, Faizal Eledath, CIO, Dubai Bank, said: "The CRM initiative in Dubai Bank was conceived and implemented with a business philosophy that puts the customer at the centre of our bank.
This comprehensive project covered processes around customer service, sales and marketing, across multiple channels.
We are delighted that this prestigious award recognises the successful implementation of our CRM system which further enhances the service we give to our customers.
"The award was accepted by Faizal Eledath, CIO, Dubai Bank, at the ACN Arab Technology Awards 2010 held at the Armani Hotel, Burj Khalifa.
Congratulating Dubai Bank, Ben Furfie, Editor, Arabian Computer News, said: "Dubai Bank won this year's Banking and Finance Sector Implementation of the Year by demonstrating that it has not just invested in technology but has used IT to create step change within its organisation, and change the face of the products and services it offers its customers.
The bank's brief was to overcome a series of data management challenges to deliver a centralised customer repository while putting a functionally-rich CRM in place and it did that with commendable success.
"The ACN Arab Technology Award comes in the same month that Dubai Bank was named best "Islamic Bank" by Ethos Consultancy.
2010 Al Bawaba (www.
2010 Al Bawaba (Albawaba.com)
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|Date:||Nov 16, 2010|
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