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Dollar Thrifty suspends pilot programme on self-service kiosks.

Auto Business News-10 December 2008-Dollar Thrifty suspends pilot programme on self-service kiosks(C)2008 ENPublishing -

Auto Business News - 10 December 2008(c)2005 - Electronic News Publishing -

Dollar Thrifty Automotive Group, Incorporated (Dollar Thrifty) (NYSE: DTG), an auto parts supplier, is suspending its pilot programme associated with the creation of self-service kiosks for use by customers in rental transactions.

The automaker will likely incur a non-cash pre-tax charge of USD4.3m in the fourth quarter of 2008 to cancel all costs related to the programme.

According to Scott L Thompson, President and Chief Executive Officer, 'While we were pleased with some aspects of the pilot program that we implemented in April 2008 at our Houston location, we have concluded that the use of kiosks in the customer service experience reduced our interaction with the customer, detracting from the high level of personal service that our customers have come to expect from us. Additionally, the pilot project did not satisfy our minimum return on invested capital, thus we concluded that continued full-scale development of self-service kiosk was not in our shareholders' best interest.'

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Publication:Auto Business News (ABN)
Date:Dec 10, 2008
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