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Docent Teams with Jack Phillips Center for Research to Advance Learning Analytics and ROI.

Business Editors/High-Tech Writers

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Sept. 23, 2003

Industry-Leaders Advocate Innovative New Standards for Assessing

and Measuring Learning Impact on Business Results

Reaffirming its ongoing commitment to improving business performance through learning, Docent(R) Inc. (Nasdaq:DCNT) today announced a partnership with the Jack Phillips Center for Research (JPCR), a global leader in assessment, measurement and accountability tools. The effort maximizes the value and impact of corporate learning initiatives by combining Docent's market-leading learning solutions with JCPR's proven methodologies for assessing and measuring training, HR and performance improvement initiatives.

Under the partnership, JCPR is unveiling three customized workshops that will equip customers to apply JCPR's highly-acclaimed methodologies and processes within Docent Analytics(TM), including:

-- Measuring the ROI of Training and Performance Improvement

Programs(TM): Employ's JCPR's ROI Process model to transfer

skills for measuring the impact of learning and change

interventions. Participants will learn how Docent Analytics

capitalizes on this ROI Process for developing application and

impact objectives, creating data collection plans, collecting

hard and soft data, analyzing data and calculating ROI.

-- ROI Certification(TM) -- The Complete Impact Measurement

Workshop: A hands-on measurement experience that demonstrates

how to optimize results, measure the contribution of programs,

and calculate return on investment (ROI) by implementing JCPR

methodologies in conjunction with Docent Analytics.

-- Master Scorecard: Provides Corporate University or Human

Resource functions with a balanced framework of Key Success

Factors to build a scorecard that correlates learning results

to stakeholder needs and business objectives.

For pricing and more information on these JCPR workshops, visit http://www.franklincovey.com/jackphillips/.

About the Jack Phillips Center for Research

Jack Phillips Center for Research (JPCR), a division of the Franklin Covey Company, is the global leader and premier provider of assessment, measurement, and accountability tools. The Center's products and services have helped clients around the world establish measurement systems and measure the business impact and return on investment of training, human resources, change initiatives, technology solutions and performance improvement programs. For more information, visit http://www.franklincovey.com/jackphillips/.

About Docent, Inc.

Docent, Inc. (Nasdaq:DCNT) is a leading provider of integrated software solutions proven to directly drive business performance through learning. Docent solutions for sales performance, product launch, channel effectiveness, customer education, compliance, ERP/CRM implementations, and other business priorities are enabled by the industry's most comprehensive suite of business performance management applications, industry-specific content, and world-class services. Solutions are tailored to address the unique requirements of vertical markets, including government, life sciences, energy, high tech, telecommunications, financial services, retail and manufacturing.

Docent outperforms the industry in customer satisfaction benchmarks, delivering compelling and measurable ROI to blue chip customers such as Cingular Wireless, Wachovia Corporation, Lucent Technologies, Kelly Services, Eaton Corporation, D&B, Halliburton, Rockwell Collins, and Bechtel Group, Inc. Docent partners with the world's most prominent systems integrators and business process outsourcing providers, including Accenture, Exult, IBM Human Capital Solutions, Cap Gemini Ernst & Young and Deloitte Consulting. Docent is distinguished as a leader by Gartner in the 2003 e-Learning Suites and LMS Magic Quadrants, and by the META Group in the 2003 METAspectrum report on learning management system vendors. Docent is headquartered in Mountain View, California, with other offices throughout the United States, Europe and Asia-Pacific. For more information, visit www.docent.com.

Docent, Docent Enterprise and the marks relating to Docent products and services referenced herein are either trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners.
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Publication:Business Wire
Geographic Code:1USA
Date:Sep 23, 2003
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