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Delta Air Lines flight attendants to use Windows phone handheld devices.

AIRLINE INDUSTRY INFORMATION-(C)1997-2013 M2 COMMUNICATIONS

More than 19,000 Delta Air Lines (NYSE: DAL) flight attendants have begun using new Windows (NASDAQ: MSFT) Phone 8 handheld devices in an effort streamline on-board purchasing.

The Atlanta USA-based carrier said that the Windows Phone 8 device, a Nokia Lumia 820, enables Delta flight attendants to offer near real-time credit card processing for on-board purchases, including upgrades to Delta's Economy Comfort seating.

Delta said that the phones also allow flight attendants to issue eReceipts that can be emailed to customers, allows customers to use pre-paid credit cards for on-board purchases and allows quicker transaction processing times.

In the near future, the systems will have the ability to read coupons displayed on a customer's mobile device.

On Aug. 26, flight attendants on Delta Connection flights also will begin using the device.

In the future, Delta said it expects to provide flight attendants with certain customer-specific information to enable more personalized service.

This solution was developed by Microsoft, Avanade and AT&T (NYSE: T) after months of development and feedback from flight attendants, Delta said. The Windows Phone 8 devices will include a Delta-specific customer experience developed by Avanade on the Microsoft Dynamics for Retail mobile point-of sale platform and will operate over Wi-Fi and AT&T's 4G LTE Network.

The agreement includes plans to expand the solution over the next three years to the newest Nokia devices.

Delta Air Lines and Delta Connection offer service to 327 destinations in 63 countries on six continents.

Find out more at www.delta.com.

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Publication:Airline Industry Information
Date:Aug 23, 2013
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