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Dell Launches Technology-Based and Online Training Programs; Internet Pioneer Brings Customers the Convenience, Efficiency of Interactive Training.

ROUND ROCK, Texas--(BUSINESS WIRE)--Dec. 8, 1999--

Dell Computer Corporation (Nasdaq:DELL) announced today the availability of two new technology-based training programs that help home and business customers learn about their PCs and a variety of technology subjects on their own schedule, at their own pace, using their own computers.

The first training program, i-Learn My Dell PC, is an interactive, full multimedia tutorial on essential Dell computer and Microsoft Windows 98 software usage. Developed by Spire Inc. for Dell, i-Learn My Dell PC is factory-installed, or "embedded," free of charge onto all Dell Dimension(R) and WebPC(tm) desktops and Inspiron(R) notebooks.

The second training initiative, EducateU(sm), is an on-demand Web-based e-learning community that was developed in conjunction with SmartForce, formerly CBT Systems. EducateU will make available SmartForce's full range of e-Learning offerings covering a wide range of technical, business, interpersonal and consumer software education. Dell customers are eligible for three EducateU course titles at no cost(a); all EducateU users can register for individual training course titles with prices ranging from $4.99 to $199.

"Technology-based training is ideal for individuals and small businesses with strained education budgets," said Frank Muehleman, vice president of Dell's Home and Small Business Group. "With I-Learn My Dell PC and EducateU, people don't have to spend time and money travelling to a classroom, and the courses cover topics that businesses today want to offer their employees, from IT staff and network administrators to Web masters and administrative personnel."

i-Learn My Dell PC walks users through lessons on how to effectively use their new computer and operating software. The multimedia content is customized specifically for Dell systems; Dell Support's "Ask Dudley(sm)" character leads users through these lessons in an interactive setting. Topics range from "Using Documents, Files and Folders" to "Working with Modems," and cover the most common questions new customers typically ask in the first 30 days of computer ownership. Spire is an established leader in designing and developing embedded computer-based learning.

Dell and SmartForce have developed an e-Learning community that provides Dell customers access to learning that is as current and available as the Internet. Located on the Web at, EducateU courses are designed for beginners to more experienced business users, and include subjects ranging from basic and advanced software training, Web design and hosting, and network management to planning for retirement, fundamentals of investing and project management.

Trend Towards Technology-Based Training Increasing

The trend towards online or technology-based training is growing. According to Corporate University Xchange, a New York-based consulting firm, 50 percent of corporate training will be delivered through technology by the year 2000. As more people go online for banking, shopping, entertainment and work, technology-based training is going to become more common. Dell has offered extensive online training opportunities for years to its own employees via the company's intranet site.

"We continue to share today's leading technology, and our expertise in using it, with our customers," said Muehleman. "Seventy-five percent of Dell internal training classes are offered online, and it's been a great way for our employees to continue their professional development. The idea is to let people control their learning experience -- they decide when, where and how much. Now Dell is making the same efficiency and control available to its customers."

Ranked No. 78 among the Fortune 500 companies and No. 210 in the Fortune Global 500, Dell Computer Corporation is the world's leading direct computer systems company, based on revenues of $23.6 billion for the past four quarters. Dell designs, manufactures and customizes products and services to customer requirements and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained through its toll-free number 800/388-8542 or by accessing the Dell World Wide Web site at

Dell Dimension and Inspiron are registered trademarks and WebPC, Ask Dudley and EducateU are trademarks of Dell Computer Corporation.

Fortune and Fortune 500 are registered trademarks and Fortune Global 500 is a trademark of Time Inc.

Dell disclaims any proprietary interest in the marks and names of others.

(a) To redeem the Special Offer for Dell Customers, customers must own a Dell system and must provide their service tag number and one of the following: customer number, zip code, purchase order number. For each of the 3 titles, customers will receive unlimited access for one (1) year from the original date of enrollment in each title. Customers need to register at and enroll in all three of their selected titles before Dec. 1, 2000.
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Publication:Business Wire
Date:Dec 8, 1999
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