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Deaf And Hearing Impaired Community For Scotlands Social Security Agency.

Prior information notice without call for competition:Deaf and hearing impaired community for scotlands social security agency

description of the procurement:

Social security scotland agency (sss) does not currently have an enterprise-level offering with which clients who are deaf or have a hearing impairment can interact with social security scotland agency (sss) through a range of support: Face to face, Over the phone and through any other digital interface. We recognise that citizens will require options and choices regarding how and when any interaction with social security scotland agency (sss) will take place. We are pursuing a client centred approach which will give citizens increased choices of the most appropriate route to access services based on their preferences. This flexibility is offered on the basis of looking to treat our citizens with dignity, Fairness and respect in the course of their seeking the support of the agency. The service should provide the following:

1) booking a face to face bsl interpreter via an interpretation portal. This will enable sss to schedule internal appointments and manage communications with interpreters;

2) booking deaf blind/tactile interpreters;

3) immediate interpreter support: Sss will need interpreter support via a 2 way video call with an interpreter i.e. When a bsl client attends a local delivery offices without an interpreter;

4) provision of telephone service to enable a bsl client to contact sss over the phone. The call length may last up to and over 1 hour (if appropriate);

5) electronic note takers for deafened and hard of hearing people who dont use sign language;

6) ability for deafened and hard of hearing people to communicate with sss via the supplier using a textual medium i.e. Mobile, Web chat, Email, Or other text based communication method;

7) we need the supplier to commit to raising any concerns regarding adult/child protection;

8) we need supplier to use different grades of interpreters for different needs e.g. Appointment booking can be done by someone between level 3 and level 6, Face to face assessments and other complex cases should be carried out by level 6 and above;

9) subcontracting support to local delivery via local suppliers (especially in remote and rural locations).

Ii.1.6)information about lots

this contract is divided into lots: No

general public services

Major organization : SCOTTISH GOVERNMENT

Address : 5 Atlantic Quay, 150 Broomielaw


G2 8LU

Country :United Kingdom

Email :

Url :

Tender notice number : 170368-2019

Notice type : Procurement Forecast

Open date : 2019-06-14

Tender documents : T443498724.html

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Publication:Mena Report
Geographic Code:4EUUK
Date:Apr 11, 2019
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