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Browse Davis, Terri; Ates, James R.

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Fannie's Mortgage Focus 2003 findings: this fourth annual study of technology and business trends netted responses from 101 lenders. Fannie Mae found the Internet/call center was the only channel that posted an overall improvement in direct productivity. Loans per direct full time equivalent (FTE) in the channel went from 73 closed loans in 2002's study to 90. Oct 1, 2003 3503

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