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DOT RELEASES MONTHLY AIR TRAVEL CONSUMER REPORT

 WASHINGTON, Jan. 4 /PRNewswire/ -- The U.S. Department of Transportation (DOT) today released its monthly Air Travel Consumer Report, which provides information on airline flight delays, mishandled baggage and consumer complaints for the month of November.
 The report also contains data on the rate of passengers denied boarding, or bumped, for the third quarter of 1993.
 The nation's 10 largest airlines posted an 81.2 percent on-time arrival record in November, compared to October's 83.0 and November 1992's 82.7 percent marks. In compiling the data, delays caused by mechanical problems are not counted.
 The carriers posted a mishandled baggage rate of 5.34 complaints per 1,000 passengers during the month, up from October's 4.75 rate but an improvement over November 1992's 5.60.
 Consumers registered 499 complains about airline service with the department in November, up from October's total of 451 and November 1992's 390.
 U.S. airlines posted a bumping rate of 1.15 per 10,000 passengers between July and September 1993, compared to the 1.05 rate for the previous three months and 1.12 during the third quarter of 1992.
 The department reminded consumers who want on-time performance data for specific flights to call their airline ticket offices or their travel agents. Such information is available on the computerized reservation systems used by these agents.
 -0- 1/4/94
 /NOTE TO EDITORS: Copies of the report are available by calling DOT's Office of Public Affairs, 202-366-5571./
 /CONTACT: Bill Mosley of the U.S. Department of Transportation, 202-366-5571/


CO: U.S. Department of Transportation ST: District of Columbia IN: TRN AIR SU: EXE

KW-DT -- DC666 -- 8860 01/04/94 11:22 EST
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Publication:PR Newswire
Date:Jan 4, 1994
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