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DON'T BANK ON GETTING YOUR CASH; RBS 'technical hitch' chaos By Vicky Shaw.

Byline: Vicky Shaw

ROYAL Bank of Scotland and NatWest customers were hit by technical hitches yesterday.

Some people could not use online services while others found their balances had not been updated.

The banking group apologised to customers for the problems and said they were working hard to fix them.

RBS could not say exactly how many people had been affected. Ulster Bank customers were also hit.

Angry customers vented their frustration on Twitter, with one saying: "I can't access money paid into NatWest today due to tech problem.

"My daughter may lose her school club place if I don't pay. Sort it out."

Another NatWest customer said she felt let down by the bank as her wages had not appeared in her account.

Bob Spearman, from Petworth, Sussex, complained his tax credit payment had not showed up in his NatWest account.

He said: "We, like many other lowincome families, live from week to week and the child tax credit weekly payment is a lifeline."

A spokeswoman for UK Payments Administration, who oversee payments generally, said the problem was not a central one and did not appear to have affected other banks.

But anyone expecting payments from people or businesses who bank with NatWest and RBS could encounter delays.

She said: "We don't know exactly what the issue is yet. We don't think it is affecting all payments."

RBS said: "We are experiencing technical issues which mean that a number of customer account balances have not yet been updated and some of our online services are temporarily unavailable.

"We are working hard to fix this and hope to have the problem resolved as soon as possible.

"We apologise for the inconvenience caused to our customers."
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Publication:Daily Record (Glasgow, Scotland)
Date:Jun 22, 2012
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