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DISASTER RECOVERY PLAN HELPS RYDER SYSTEM REBOUND QUICKLY FROM HURRICANE ANDREW

 DISASTER RECOVERY PLAN HELPS RYDER SYSTEM
 REBOUND QUICKLY FROM HURRICANE ANDREW
 MIAMI, Sept. 23 /PRNewswire/ -- While many South Florida businesses are still reeling from the effects of Hurricane Andrew, Ryder System, Inc., one of the largest companies headquartered in Miami, was able to avoid serious disruption to its operations and to help its 2,000 Miami- area employees get back on their feet quickly by implementing a detailed disaster recovery plan. The following vignettes illustrate how the $5- billion company did it.
 Truck Exodus...
 With the hurricane heading toward Miami, Ryder moved hundreds of trucks northward, only to bring them back immediately following the storm, ready to be used in the relief efforts.
 ...And Return
 Highways leading into Miami were filled with Ryder trucks carrying relief supplies to Ryder's Miami headquarters from Ryder offices, dealers and customers across the country. Within a week of the storm, Ryder had received more than 50,000 gallons of bottled water, 400,000 pounds of ice, 400 cases of batteries and flashlights, 200 styrofoam coolers and 13 tractor/trailers filled with building supplies, clothing and food for distribution to employees and relief agencies.
 400 Homes Destroyed
 The homes of nearly 400 Ryder employees were severely damaged by the hurricane. About half of Ryder's Miami-area employees, including most the company's senior management, live in South Dade County, the area hardest hit by the hurricane. Within a week of the storm, the company had found substitute housing for more than 100 employees and their families. Others moved in with relatives or friends.
 Chief Executive Officer Repairs Roofs
 Ryder's Chairman, President and Chief Executive Officer M. Anthony Burns has been a key figure in South Florida's private-sector relief efforts, serving as chairman of the United Way of Dade County and as one of seven corporate leaders on the executive committee of Miami's "We Will Rebuild" task force, a coalition of local business and civic leaders tapped by President Bush to help rebuild South Florida. Burns, whose own home suffered severe damage in the storm, worked in the affected areas of the county every day, personally helping to repair battered roofs and nail plywood over blown-out doors and windows.
 Good Corporate Citizen
 Ryder has been active in community-wide relief efforts, making substantial cash contributions to "We Will Rebuild," the United Way and the Red Cross, as well as donating the use of hundreds of trucks to these relief organizations and to various church groups to assist in the distribution of ice, food, bottled water and other supplies to devastated communities. In addition, Burns and other Ryder executives have been active in gaining the support of other corporate givers.
 Customers, Suppliers Show Support
 Ryder's relief efforts received a welcome boost from many of its customers across the country. Among them was Pepperidge Farm, a Ryder truck leasing customer since 1974, which sent more than 30,000 pounds of medical supplies, baby food, diapers and other goods. Saturn, the newest division of General Motors and a Ryder dedicated contract carriage customer, sent six 48-foot trailers filled with bagged ice. Bruno's, the supermarket chain and a Ryder lease customer, sent a Ryder truck from Alabama filled with food.
 Ryder suppliers who pitched in with assistance include Freightliner, a supplier of trucks to Ryder, which sent a portable classroom which is being used as a medical clinic.
 Finding Missing Employees
 Immediately after the hurricane struck, Ryder senior management held disaster recovery meetings at least twice a day. Teams of supervisors were assigned to contact every one of Ryder's Miami-area employees by phone or in person to determine their safety and needs.
 6,111 Calls To Emergency Hotline
 Ryder established a hotline for employees in need of assistance. In the first week the hotline fielded 6,111 calls for aid.
 Freeing Up Telephones
 With telephone service in the Miami area severely hampered by the storm, all incoming calls from consumer truck rental customers were forwarded to Ryder's national reservations center in Dallas. Seven customer service agents were sent to Dallas to supervise the calls, which freed up telephone operators in Miami to answer calls to the emergency hotline.
 Saving The Computer
 Before the hurricane struck, Ryder shut down its huge computer system as required in the event of a Category 5 storm. After the storm, engineers used emergency generators to restart the computers and to implement the company's well-rehearsed disaster recovery plan. Twenty- one employees were sent, along with boxes containing the company's computer information, out of airports in nearby Broward County to a back-up computer facility in North Bergen, N.J. Electrical power was restored to headquarters two days later, and the computer was up and running again with barely a hiccup in operations.
 Teamwork Brings Light To South Florida
 In the best of times, Ryder and the utility companies for whom it provides transportation and distribution services face difficult challenges in providing essential services to South Florida customers. But none had ever faced tasks of the magnitude of those left in the wake of Hurricane Andrew. Ryder worked around the clock to ensure that its utility partners had the necessary supplies and equipment to restore power and communications services to damaged areas.
 Free Trucks
 A day after the storm hit, Ryder set up a rental counter in the lobby of its Miami headquarters to provide free trucks to employees to move their possessions, bring in supplies and help the homeless. Within a week, Ryder had lent more than 255 trucks to employees, in addition to the hundreds lent to relief agencies.
 Aid To The Military
 Ryder worked closely with Homestead Air Force base to relocate military personnel and their families to other posts following the near- total destruction of that base during the storm. Ryder donated 12 school buses from its student transportation division to the city of Homestead to help restore its devastated transportation system and allow victims of the storm living in tent cities to move around more freely.
 Early Paychecks, Ready Cash
 To tide employees over financially, Ryder made end-of-the-month paychecks available to Miami employees five days early. All Miami employees, including hourly wage-earners, were paid as if they had worked the full week. Through the company's independent Federal Credit Union, Ryder had made emergency cash available to all Dade County employees and has provided more than $500,000 in loans that are interest-free for six months to help employees replace damaged or destroyed property.
 Emergency Relief Fund
 More than $100,000 in cash grants have been made to Ryder employees through the Ryder Emergency Relief Fund, a fund consisting entirely of donations made by fellow Ryder employees.
 Volunteer Work Crews
 Volunteer work crews of Ryder employees were out making temporary roof repairs and boarding up windows on six to eight homes of fellow employees per day. Others delivered food, ice and water to employees in need.
 Healing Psychological Wounds
 As part of its recovery efforts, Ryder made arrangements for counselors to be available to assist employees in coping with the emotional trauma associated with the hurricane.
 -0- 9/23/92
 /CONTACT: Mark Greenberg of Ogilvy Adams & Rinehart, 212-557-0100, for Ryder System, Inc./
 (R) CO: Ryder System, Inc. ST: Florida IN: TRN SU:


SM-OS -- NY037 -- 2619 09/23/92 11:50 EDT
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Date:Sep 23, 1992
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