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DIGITAL SYSTEMS UNVEILS NEW PRODUCT LINE; MOSAIX TO SIGNIFICANTLY ENHANCE CALL CENTER PRODUCTIVITY

 REDMOND, Wash., Feb. 23 /PRNewswire/ -- MOSAIX(TM), an advanced new platform for implementing powerful call management applications in today's sophisticated call centers, was unveiled today by Digital Systems International Inc. (NASDAQ-NMS: DGTL).
 MOSAIX provides enterprise-wide outbound call management capabilities while enabling organizations to resolve the previously unsolvable paradox of the inbound call center: achieving service quality objectives while consistently maintaining high levels of agent productivity.
 MOSAIX sets a new standard in the evolution of call center management. Until now, inbound call centers have been forced to choose between call center productivity and quality of service. MOSAIX enables them to concurrently optimize both, while realizing a significant return on their investment. Digital Systems' commitment to open systems standards and distributed, object-oriented software will provide MOSAIX users with a scalable, flexible platform that is accessible enterprise- wide.
 The first implementation of MOSAIX will be at AT&T Universal Card Services, a 1992 recipient of the prestigious Malcolm Baldrige National Quality Award for exemplary quality service. At Universal Card Services, MOSAIX will be integrated with the AT&T DEFINITY(R) Communications System Generic 3 PBX through AT&T's CallVisor(TM) ASAI. Using computer-telephone integration, Digital Systems will extend the power of its proprietary predictive technology from outbound to inbound call processing. MOSAIX will enable AT&T Universal Card Services to simultaneously optimize both inbound and outbound call productivity and service levels. This is accomplished through the automatic and seamless transition of agents between inbound and outbound call activity based on real-time information on incoming call volumes.
 "The implementation of MOSAIX provides a final, key component of AT&T Universal Card Services' industry-leading call center operation, which will incorporate the latest advancements in computer-telephone integration through Digital Systems' MOSAIX and AT&T's DEFINITY System and CallVisor ASAI products," said Linda Salter, manager, Customer Assistance, AT&T Universal Card Services. "This reflects AT&T Universal Card Services' relentless focus on providing utmost quality, and doing it in a manner which utilizes the latest in available technology to maximize productivity and optimize customer service."
 "Increasingly, today's call centers are adopting advanced technologies, such as computer-telephone integration, to establish and maintain a competitive edge in their markets," said Carl Bronell, computer-telephony integration market manager for AT&T's Global Business Communications Systems group. "Solutions such as Digital Systems' using AT&T's CallVisor ASAI, will help businesses provide premier service to their customers."
 "MOSAIX is an important new addition to Digital Systems' product offerings," said Mark C. Perrin, senior vice president of Digital Systems. "While our VoiceLink products provide state-of-the-art standalone Intelligent Call Management capabilities, MOSAIX was developed to address the unique needs of organizations with large, distributed customer contact missions who require the tightest possible integration to their PBX, ACD and management information systems. This ability to dramatically add value to our customers' existing PBX investment will allow Digital Systems to greatly expand its market opportunities."
 In a related announcement, Digital Systems and AT&T Global Business Communications group announced their formation of a co-marketing relationship to deliver the powerful combined solution of MOSAIX, the DEFINITY System and CallVisor ASAI.
 The AT&T DEFINITY System is an advanced digital switching system that supports the advanced call processing applications required for today's sophisticated call centers.
 CallVisor ASAI is an advanced capability of the DEFINITY Communications System and supports two-way computer-telephony integration.
 Digital Systems International Inc. is the leading provider of Intelligent Call Management applications that deliver unrivaled improvements in call center productivity. Digital Systems' call center products provide the full range of outbound call management functionality, including preview, predictive and Expert Calling, application software for tele-servicing, real-time monitoring of calling activity, complete reporting of call center productivity, and Intelligent Call Blending for inbound call center productivity enhancement. Digital Systems' major market areas include North America, Europe, Japan and Australia.
 -0- 2/23/93
 /CONTACT: Jeanne Miller of Digital Systems International, 206-869-4592/
 (DGTL)


CO: Digital Systems International; AT&T Universal Card Services ST: Washington IN: CPR TLS SU: PDT

SW-LM -- SE009 -- 9648 02/23/93 18:30 EST
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Date:Feb 23, 1993
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