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DIGITAL SYSTEMS ANNOUNCES NEW DEVELOPMENTS TO SIGNIFICANTLY ENHANCE OUTBOUND AND INBOUND CALL CENTER PRODUCTIVITY

 REDMOND, Wash., Dec. 22 /PRNewswire/ -- Digital Systems International Inc. (NASDAQ-NMS: DGTL) today announced developments that will integrate its Voicelink(R) Intelligent Call Management(TM) applications with industry-leading PBX systems using computer-telephone integration (CTI) technology.
 The new technology will provide organizations with advanced outbound call management capabilities while enabling them to resolve the previously unsolvable paradox of the inbound call center: achieving service level objectives while consistently maintaining high levels of agent productivity.
 The first implementation of the technology will be on the AT&T (NYSE: T) DEFINITY(R) Communications System Generic 3 PBX through AT&T's CallVisor(TM) ASAI. Through this integration, Digital Systems will extend the power of its proprietary predictive technology from outbound to inbound call processing. The new development will enable DEFINITY System G3 users to simultaneously optimize both inbound and outbound call productivity and service levels, utilizing Digital Systems' Intelligent Call Blending(TM) and Expert Calling(TM) applications.
 "These new developments represent the next step in the evolution of call center management," stated Mark C. Perrin, senior vice president of Digital Systems. "The tight coupling of our Intelligent Call Management technologies with the AT&T DEFINITY G3 provides an industry-leading solution which addresses a significant need of our mutual customers."
 "We are very pleased that Digital Systems is developing these new capabilities to support the needs of our mutual customers," said Carl Bronell, computer-telephone integration market manager for AT&T's Global Business Communications Systems group. "Digital Systems' efforts provide further evidence of the power of ASAI and its acceptance as the premier tool for computer-telephone integration."
 The DEFINITY System G3 is an advanced digital switching system that supports the advanced call processing applications required for today's sophisticated call centers.
 CallVisor ASAI is an advanced capability of the DEFINITY Communications System and supports two-way computer-telephone integration.
 Digital Systems International Inc. is the leading provider of Intelligent Call Management applications that deliver unrivaled improvements in call center productivity. Digital Systems' call center products provide the full range of outbound call management functionality, including preview, predictive and Expert Calling, application software for tele-servicing, real-time monitoring of calling activity, complete reporting of call center productivity, and Intelligent Call Blending for inbound call center productivity enhancement. Digital Systems' Voicelink products are installed and sold in North America, Europe, Japan and Australia.
 -0- 12/22/92
 /CONTACT: Jeanne Miller of Digital Systems International, 206-869-4592/
 (DGTL T)


CO: Digital Systems International Inc.; AT&T ST: Washington IN: TLS SU: PDT

SW-LM -- SE002 -- 9172 12/22/92 13:04 EST
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Publication:PR Newswire
Date:Dec 22, 1992
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