DIGITAL'S EASTERN RESTART CENTER KEEPS CUSTOMERS IN BUSINESS AFTER WTC EXPLOSION
MAYNARD, Mass. -- March 10 /PRNewswire/ -- More than a week after the explosion at New York City's World Trade Center, Digital Equipment Corporation continues to help keep several customers operating through its Eastern RESTART Center, located in Parsippany, N.J. At 12:45 p.m., on Friday, February 26 -- shortly after the explosion -- Digital's Eastern RESTART Center Manager in Parsippany, New Jersey, received a call from a Business Protection Services (BPS) customer located in Waltham, Mass. The customer's company was headquartered on the 18th floor at Two World Trade Center. Edward F. Behn, Vice President, Systems and Software, at IDD Information Services, Inc., immediately called his colleagues at the World Trade Center from his Waltham office. "For a short while, we were able to maintain telephone contact with the World Trade Center," says Behn. "Once we learned this was far more dramatic than a power loss, we contacted Digital immediately and put them on disaster alert." IDD is an information services company, providing trading information, historical stock prices and real-time database access services to a variety of news services and investment banks, including a number of VAX installation sites. By Saturday morning, Behn had learned the full extent of the damage to the World Trade Center, and formally declared a disaster. He quickly assembled a core team of four employees. After retrieving back-up tapes from an off-site storage vault in New York, the team headed to Digital's Eastern RESTART Center in Parsippany. "At 8:00 that evening, we met at the Eastern RESTART Center," says Behn. "Through the night, we worked with Digital's recovery specialists and consultants to begin the process of reconfiguring systems, loading files and setting up communications capabilities. By Sunday afternoon, our systems were fully operational." By Monday, March 1, IDD was back to a 24-hour-a-day,seven-days-a- week business operation. According to Behn, IDD was fully on-line, providing information and network and data base access to hundreds of its worldwide bank of customers.
"Within the first 24 hours of operations at the site, we serviced more than 1,000 sessions over our network -- which is actually a little higher than our normal load," says Behn. "Our customers have been able to log on to our systems and obtain the information or stock prices they need. In fact, the Monday (March 1) edition of the WALL STREET JOURNAL ran a pricing chart based on information we provided. We suffered little down-time, with minimal overall impact to our customers." "Digital has done a wonderful job in helping to restore our operations," says Behn. "The Eastern RESTART facility has accommodated our every need, and we couldn't be more pleased. Our customers are even surprised that we're fully operational." Currently, four IDD employees remain at the Eastern RESTART Center, and may be operating out of the facility for as long as a month, since World Trade Center occupants are expected to be denied occupancy in the building for that length of time. In addition to RESTART support, Digital has provided a number of customers with extra hardware and systems to help ensure continued business operation of their applications.
RESTART Center Designed for Disaster
Located just outside of New York City in Parsippany, New Jersey, the Eastern RESTART Center, or "Hot Site," allows customers to run their critical applications on Digital equipment to ensure that their business requirements continue without interruption in the event of a disaster. The facility occupies 20,000 sq. ft. of floor space in a modern office park close to all the major highways for easy access to New York City and Newark Airport. Through its RESTART Centers, Digital also provides joint coverage for mixed IBM/Digital environments. Digital Equipment Corporation, headquartered in Maynard, Mass., is the leading worldwide supplier of networked computer systems, software and services. Digital pioneered and leads the industry in interactive, distributed and multivendor computing. Digital and its business partners deliver the power to use the best integrated solutions - from desktop to data center - in open information environments. ---- NOTE: Digital, VAX and Recover-All Service are trademarks of Digital Equipment Corporation. -0- 3/10/93 /CONTACT: Michael Dodson, of Digital Equipment Corporation , 508-467-7018 or Leonard Hirschfeld of IDD Information Services, Inc.
CO: Digital Equipment Corp. ST: Massachusetts IN: CPR SU:
TM -- NE011 -- 4781 03/10/93 15:10 EST
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|Date:||Mar 10, 1993|
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