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DELL ANNOUNCES NEW NATIONWIDE THIRD-PARTY MAINTENANCE RELATIONSHIP WITH BSC

 DELL ANNOUNCES NEW NATIONWIDE
 THIRD-PARTY MAINTENANCE RELATIONSHIP WITH BSC
 AUSTIN, Texas, Jan. 27 /PRNewswire/ -- Continuing its tradition of providing customers with comprehensive service and support, Dell Computer Corporation (NASDAQ: DELL) today announced the signing of an exclusive third-party maintenance (TPM) agreement with BancTec Service Corp. (BSC) of Dallas. Next-business-day, deskside and lapside field service through BSC will begin with new service contracts dated Feb. 1.
 A new element in the service offering will be Critical Care(SM), a four-hour, on-site response capability available in 17 major metropolitan areas beginning March 30. This service can be specified at the time of system purchase by the customer to ensure even more rapid response for business-critical applications and system installations.
 The agreement with BSC also expands the range of customized maintenance services Dell offers its customers, with a variety of options for service upgrades available after March 30 on a special-bid basis.
 "We were the first company in the PC industry to offer direct technical support and next-day, on-site service and we've pioneered many other service programs in our industry since then," said Michael S. Dell, chairman and CEO. "With today's announcement, we've raised the competitive bar another notch."
 Under the terms of the agreement, BSC will provide on-site service response and PC installation for Dell customers throughout the U.S. BSC, with more than 13 years of experience in the rapid-response service business, is a subsidiary of BancTec, Inc. (NASDAQ: BTEC), a leading provider of integrated transaction processing systems, software and computer support services. BancTec currently has 1,700 employees.
 Third-party maintenance for Dell customers had previously been provided by Xerox Corporation, which last year announced its intention to exit the third-party service business.
 New Service Upgrades
 In addition to Critical Care(SM), the agreement with BSC allows Dell customers to choose among the following customized upgrades, available March 30 on a special-bid basis:
 -- Two-hour on-site response time
 -- Multi-vendor service to support customer requirements for
 single-source maintenance and repair of installed PC hardware
 and peripherals
 -- Network maintenance and services available through BSC's cadre
 of more than 200 Novell-certified NetWare field technicians
 -- Upgrade of workstation contracts to server-level contracts with
 Novell certified technicians on either next-business-day or
 four-hour response
 -- Dell hardware installation service for Dell PCs, workstations
 and servers
 "We are pleased to be able to offer our customers the on-site capabilities of BSC," said Roy Sovine, vice president of service and support for Dell USA. "In the process of selecting a new TPM partner, we did extensive research on not only our customers' current service needs, but also on their future requirements. When we evaluated third- party providers, BSC clearly met or exceeded all of those requirements."
 Sovine added that BSC's long experience in systems service was a key factor in the decision process. "We can offer our customers a force of highly trained field technicians with unmatched expertise in networking, backed by a sophisticated response infrastructure and management team. As our customers install increasingly complex systems with greater reliance on networks, it is critical that our service capabilities anticipate those needs."
 "We believe that Dell's customers will benefit significantly from this relationship," said William Bassett, president of BSC. "We were Novell's original on-site service partner and in 1989 assumed almost all of Novell's direct end-user service contract base. BSC has a long history of understanding the complexities of LANs and networked systems. We can leverage this knowledge into the broader base of Dell's customers to give them not only fast response time but also the hard-earned knowledge of our field technicians."
 BSC field technicians will be fully trained on Dell systems prior to the commencement of the service agreement, Sovine added. "Since the typical BSC engineer has been with the company for more than six years, BSC personnel will be able to come up to speed quickly on Dell system specifics."
 The new field service agreement is part of Dell's overall product service and support capabilities, which includes the industry's first (and most comprehensive) manufacturer-direct support network. Dell base services include workstation-level next-day on-site service; unlimited toll-free technical support; Dell diagnostic software disk; a TechFax line direct to Dell support staff; and bulletin board services. "We will continue to maintain our strategic customer relationships by being the central point of contact for support or assistance," said Sovine.
 Dell Computer Corporation designs, develops, manufactures, markets, services and supports a complete line of personal computers compatible with industry standards. Dell pioneered the direct marketing of personal computers in 1984 and was the first company to offer manufacturer-direct technical support.
 Information on Dell Computer Corporation and its products can be obtained through its toll-free number: 1-800-BUY-DELL (1-800-289-3355).
 -0- 1/27/92
 /NOTE TO EDITORS: Dell is a registered trademark of Dell Computer Corporation. Other trademarks and trade names are used to identify the entities claiming the marks and names of their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own./
 /CONTACT: Phil Missimore or Waggener Edstrom, 408-986-1390, Michelle Morre, 512-343-3535, or Don Collis, 512-338-8671, all of Dell Computer/
 (DELL BTEC) CO: Dell Computer Corporation; BancTec, Inc. ST: Texas IN: CPR SU: CON


JT -- NY079 -- 3810 01/27/92 13:43 EST
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Date:Jan 27, 1992
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