Printer Friendly


 BUFFALO, New York, Dec. 28 /PRNewswire/ -- Delaware North Companies Inc. today said that its selection by the National Park Service to provide concession services to visitors of Yosemite National Park was the culmination of more than two years of preparation.
 Richard T. Stephens, president and chief operating officer, said, "When the opportunity to take on this extraordinary responsibility came to our attention in 1990, Delaware North began a lengthy process of research and development of a comprehensive plan for visitor services at Yosemite National Park. We approached the task with a sense of deep responsibility and an overriding sense of stewardship for this American trust."
 Delaware North, which was among a dozen entities that originally expressed interest in the concessioner contract at Yosemite, was selected from a field of six finalists by a team of National Park Service (NPS) officials, assisted by financial and hospitality consultants from the private sector. This is the first contract awarded under the new NPS guidelines and it will serve as a model for future contracts.
 The following are highlights of Delaware North's Proposal and Selection, and information on its primary subsidiaries:
 Five Broad Initiatives Proposed
 Using the guidelines of the National Park Service's Statement of Requirements, Delaware North's proposal focuses on five broad areas of initiative designed to advance NPS objectives for Yosemite National Park and deliver greater balance, flexibility, communication and sensitivity to the management of concession services. Initiatives were offered in the areas of structure, and governance, partnering, formation of a concessions assimilation team, strategic management and long-term planning.
 Delaware North Management and Strategy
 -- Creates Permanent Advisory Board -- Delaware North proposes formation of a Permanent Advisory Board to act in a consultive capacity with the NPS, the concessioner and the board of directors. As proposed, the Advisory Board will initially comprise individuals whose recognized expertise in areas of environmental preservation and wildlife management will add further depth and insight to the decision-making process at Yosemite. Delaware North also recommends expansion of the Advisory Board to include experts in other disciplines as needed.
 -- Brings Constituencies to Board of Directors -- The proposal recommends that the board of directors be expanded to include Yosemite constituencies such as environmentalists, minorities, disadvantaged citizens and Native Americans. Delaware North's consultant for Indian Affairs is mentioned as a candidate.
 -- Steps Up Review Process -- Delaware North recommends that the current annual review meeting be expanded to at least two meetings each year. These assemblies will act as an ongoing forum for discussion and offer additional opportunities to report on and respond to concerns more frequently than in the past.
 -- Hires Leading Environmental Consultant -- Delaware North has a working agreement with ERM-West Inc., a noted firm specializing in environmental management. ERM-West was selected by Delaware North because of its proactive, preventive approach to environmental management. In addition, ERM-West's parent company, ERM Group, has extensive experience working with the National Park Service.
 -- Offers Seamless Management Transition -- To complement its own proficiency in management, financial, and MIS areas Delaware North has enlisted the service of Pannell Kerr Forster, one of the world's foremost management consulting firms serving recreation, foodservice, hotel and tourism industries. PKF will bring their considerable expertise to the challenge of management transition at Yosemite, while focusing on all aspects of customer service.
 -- Professional Audits and Assessments -- Delaware North brings to the table the expertise of its accounting firm, Price Waterhouse, which will serve as external auditors, as well as an extended working agreement with the Gallup Organization, which will conduct continuous assessment of the needs of Yosemite constituencies.
 -- Establishes DNC Institute for Training -- To help implement employee training curricula, the Delaware North proposal outlines strategic partnerships with colleges in Yosemite Valley that are participants in the California Community College Economic Development Network (EDNET). Through this program, employees will have an impressive array of job-specific courses available to them.
 -- Seeks Relationships with Minority-Owned Suppliers -- The company will actively seek relationships with minority-owned suppliers of the goods and services required at Yosemite. This is a normal, long-term practice of Delaware North, a result of many years' experience with government contracts and regulated industries at all levels.
 -- Recommends Assimilation Team -- Through a planned program of "resource convergence," Delaware North will draw upon its worldwide pool of management talent and experience to form an Assimilation Team fitted to the demanding requirements of Yosemite National Park. Seasoned managers have been identified and are ready to assume these responsibilities quickly and expertly.
 Environmental Management
 -- Managing Complex Environmental Programs and Issues -- The company will introduce Strategic Environmental Management (SEM), a systematic quantitative and qualitative process for managing complex environmental programs and issues. Delaware North will base its environmental management on eight key principals: integration, interdepartmental collaboration, employee/management partnership; prevention, open internal/external communication, flexibility, total quality management and stewardship beyond regulatory requirements.
 -- Ensures Realistic Financial Projections -- Delaware North has taken steps to ensure the best financial proposal possible. In addition to due diligence by headquarters staff, the company consulted with ERM- West to develop analysis of current and potential environmental liabilities. From this analysis, a two-fold preventive and reparative program was created. Price Waterhouse reviewed and tested these assumptions. The bid represents strong financial stability.
 -- Meets Improvement and Environmental Criteria -- Delaware North's bid was not the highest, but it budgeted the most for environmental cleanup and placed no cap on its environmental mitigation responsibilities. The company has projected it will place more than $100 million in a fund that will be used to help implement the NPS ambitious preservation plan.
 Record Money to Park Service
 -- Takes the Long-Term View -- Delaware North brings the ability, afforded by its private status, to plan for the long term. The long-term view sharpens its competitive edge with regard to the Capital Improvement Fund.
 -- Projects Record Contribution -- Delaware North's proposal projects contributions to the Capital Improvement Fund will exceed $100 million over the life of the contract. Delaware North also says it will spend more than $160 million for additional capital projects, as well as repairs and maintenance during its tenure.
 -- Offers to Meet Unplanned Requirements -- Constant planning and management of the CIP have been built into Delaware North's management system. Where the fund cannot meet unplanned requirements, Delaware North will work with the National Park Service to ensure these needs are fulfilled.
 -- DNC Wins on its Merits -- Delaware North was the only one among six competitors for the contract that didn't quibble with or try to rewrite the contract criteria. Although it did not present the highest of the six bids, Delaware North was the only competitor to be rated satisfactory with respect to all criteria.
 DELAWARE NORTH COMPANIES INC. -- Delaware North Cos. Inc. is a diversified international holding company ranked among the top quarter of the Forbes 400 list of private firms. Owned by the Jacobs family of Buffalo, N.Y., Delaware North is active in a number of industries, including foodservice, hospitality, retail, pari-mutuel and sports-related businesses.
 Jeremy M. Jacobs is chairman and chief executive officer. Richard T. Stephens is president and chief operating officer.
 Delaware North has subsidiaries operating in nearly every U.S. state, Canada, Europe, Russia, the Middle East and Australia. It employs approximately 40,000 people full- and part-time and generates annual revenues of more than $1 billion.
 Founded in 1915 as a modest peanuts and popcorn operation, Delaware North first gained recognition in the concessions industry. The company progressed from theater lobbies to minor league ballparks to major league stadiums in its first decade of business.
 SPORTSERVICE CORP. -- For more than three-quarters of a century, sports concessions have remained a core business for Delaware North, providing the revenue and expertise that fuels expansion into other food and non-food related operations. Today, the company's Sportservice subsidiary has foodservice contracts with major league facilities, minor league stadiums, NBA arenas, NHL auditoriums, racecourses, convention centers, parts and zoos. Its team affiliations include the Chicago White Sox, Cincinnati Reds, Detroit Tigers, Milwaukee Brewers, St. Louis Cardinals, Buffalo Sabres, St. Louis Blues, Boston Bruins, Boston Celtics, Cleveland Indians and Phoenix Suns.
 Sportservice's operations encompass multi-faceted concession fare and novelty retail operations as well as upscale white glove catering for corporate boxes, private clubs and fine restaurants. Catered events include the World Series, the Super Bowl, Mardi Gras and numerous functions for visiting dignitaries and government leaders.
 CONCESSION AIR -- Sports concessions also provided the impetus to expand into foodservices not related to sports. In 1940, the company was first awarded a contract to provide foodservices at Washington National Airport. When this business was expanded to other airports, a separate company, Air Terminal Services (ATS), was created. A half- century later, ATS and Sky Chefs, a division of American Airlines, merged under the Delaware North umbrella as Concession Air.
 Concession Air is the second-largest airport foodservice and retail firm in the United States with contracts at more than 40 domestic terminals. The company serves more than 160 million air travelers annually.
 DELAWARE NORTH INTERNATIONAL -- Delaware North also has exported its foodservice expertise overseas. Through Delaware North Companies International Ltd., the company provides life services for laborers working to restore the oilfields and rebuild the infrastructure of Kuwait. Special kitchens have been designed and developed, and Islamic chefs have been hired to prepare meals to the challenging specifications of Kuwaiti and Saudi clientele.
 In 1992, Delaware North International was awarded a 40-year contract to operate food and beverage and souvenir outlets for the Old Moscow Circus in the Russian capital. A total of 419 performances are scheduled this year, with annual attendance projected to be more than one million.
 DELAWARE NORTH (AUSTRALIA) -- Delaware North's largest overseas subsidiary is Delaware North (Australia) Pty. Ltd., which provides an extensive array of foodservices and accommodations management to a diverse client base including hotels, resorts, wilderness retreats, migrant centers, airports and colleges. Advanced Food Systems International (AFS), Taralba Australia, and the newly acquired Australia Venue Catering (AVS) are included in Delaware North's Australian operations. AVS holds long-standing foodservice accounts with 16 major cultural and sporting centers including the Melbourne Zoo, the Australian Gran Prix, and the Australian Tennis Center -- home of the Australian Open.
 SPORTSYSTEMS CORP. -- Delaware North's foodservice relationship with pari-mutuel facilities opened doors to the ownership of harness, thoroughbred and greyhound racecourses. Today, its Sportsystems subsidiary is the largest pari-mutuel operator in the country. The company operates 13 greyhound tracks and horse tracks in Arizona, Arkansas, Florida, New York, West Virginia, and Wisconsin. Five million people wagered over half-a-billion dollars at Sportsystems' tracks in 1991.
 OTHER NON-FOOD OPERATIONS -- Other Delaware North holdings not related to food include Arrow Typographers, one of New York's leading quality typographical houses; Spectrum Multilanguage Communications, a source of multilanguage typesetting, translation and design; Deeridge Farms, owners and trainers of horses and riders for participation in major international horse shows, including U.S. Equestrian Team events; and Halsey Publishing, writers and publishers of in-flight passenger magazines.
 -0- 12/28/92
 /CONTACT: Sam Gifford of Delaware North Companies, 716-858-5255; or Maury Healy of Healy Williams, 415-546-6166, for Delaware North/

CO: Delaware North Companies Inc.; Sportservice Corp.; Concession Air;
 ERM-West Inc.; Sportsystems Corp. ST: California, New York IN: LEI SU: CON

SG-TM -- SF002 -- 0107 12/28/92 14:33 EST
COPYRIGHT 1992 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1992 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:PR Newswire
Date:Dec 28, 1992

Related Articles
Yosemite contract is step toward reform.
Delaware North Parks Services Names Hospitality Veteran Cindy Bower As President of Yosemite Concession Services Corporation.
'An Absolute Must See,' Delaware North Venues Awarded by FamilyFun Magazine.
Delaware North Wins Yellowstone National Park Contract.
Delaware North Parks Services Wins Environmental Awards; TIA and DOI Recognize Hospitality Company's Achievements.
Environmental protection.

Terms of use | Copyright © 2016 Farlex, Inc. | Feedback | For webmasters