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DATABASE AIDS IN RESOLUTION OF BILLING & CUSTOMER CARE ISSUES.

Intrado Inc. (NasdaqNM: TRDO), the nation's leading provider of solutions that manage and deliver mission-critical information for telecommunications providers, has teamed with HP to offer customers an automated and seamless way to input and extract data from the IntelliBase(SM) National Repository Line Level Database (NRLLDB) -- the first available database of its kind designed to aid in the resolution of billing and customer care issues.

Complications in data management of telephone billing records result in tremendous revenue losses and operating costs for carriers every year. Determining which company owns the billing relationship for a specific telephone number is complex and time consuming. In response to this challenge, Intrado developed IntelliBase NRLLDB to provide one consolidated repository of line-, switch-, and company-level information for every working telephone number in the North American Numbering Plan.

The Intrado NRLLDB Alliance Program, which HP has joined, is a fully integrated network of data and OSS providers, value-added resellers and integration vendors. This network ensures that future releases of NRLLDB offerings remain universally compatible and include data feeds, distribution channels and new technology elements. Intrado is working with HP to aid subscribers in integrating and automating NRLLDB into the customer's billing and record processes. As a result, customers, such as incumbent local exchange carriers (ILECs), competitive local exchange carriers (CLECs) and interexchange carriers (IXCs), will benefit from the low-cost, easy-to-implement database.

"We want the telecom industry to know how easy it is to get started with the NRLLDB offering, and how HP makes implementation even easier," said Ray Paddock, vice president and general manager of Intrado's Commercial Database Group. "HP is a key player in the NRLLDB service, and no matter what a carrier's computing setup might be, HP has the team to connect the technologies, enabling data access in real time. We look forward to working with HP to make IntelliBase NRLLDB the solution of choice for resolving telecom billing and customer care issues."

For more information about IntelliBase NRLLDB, visit http:// www.nrlldb.com or direct sales inquiries to nrlldbsales@intrado.com.

About Intrado

Founded in 1979, Intrado Inc. (NasdaqNM: TRDO) is pioneering the technology of Informed Response(TM) by providing telecommunications companies and public safety organizations with accurate, efficiently delivered, mission-critical information -- enabling them to respond effectively, anywhere and anytime, regardless of location, device or protocol.

Intrado's unparalleled industry knowledge in data management, network transactions, call handling and notification technology reduces the effort, cost, time and complexity associated with providing reliable communications information for 9-1-1 safety and commercial applications. Intrado recently received International Organization of Standardization (ISO) 9001-2000 certification.

For more information, visit http://www.intrado.com or call 415/856-5129.
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Publication:Online Product News
Date:Dec 1, 2002
Words:439
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