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DATA RACE FORMS NATIONWIDE SERVICE AGREEMENT WITH DATA GENERAL

 DATA RACE FORMS NATIONWIDE SERVICE AGREEMENT WITH DATA GENERAL
 SAN ANTONIO, Texas, April 29 /PRNewswire/ -- DATA RACE and Data General Corporation, Westboro, Mass., today announced a strategic partnership agreement where Data General will provide on-site service for users of DATA RACE's MACH DS Series of multiplexers. Under the terms of the agreement, Data General will act as DATA RACE's on-site service provider nationally through more than 500 account engineers in 200 service locations. The partnership can provide DATA RACE customers with on-site service in as few as four hours.
 According to Garrick Colwell, vice president of sales and marketing, 98 percent of all service calls can be resolved over the telephone. The new partnership with Data General allows DATA RACE to provide the remaining balance of its customers' service needs.
 "Our customers with mission-critical applications recognize our outstanding technical organization," said Colwell. "Our new partnership with Data General further gives us a national on-site service capability that ensures high reliability for our customers and gives us a competitive edge."
 "We have a well-trained field service infrastructure already in place throughout the nation," said Paul Lewko, Data General's manager of U.S. service/business development. "We benefit by handling DATA RACE's national on-site service, and they can concentrate on developing and manufacturing products that best meet the needs of their customers. It's a positive solution for everyone involved."
 ABOUT DATA RACE
 DATA RACE is a long time price/performance leader in the high speed modem and statistical multiplexer field. The company designs, manufactures, markets and supports its complete line of workstation connectivity products.
 ABOUT DATA GENERAL
 Data General is a leading supplier of computers, services and systems to business, industry, government, education, financial institutions and healthcare. The company reported revenues of $1.23 billion in fiscal 1991 with profits of $85.6 million.
 -0- 4/29/92
 /CONTACT: Garrick Colwell of DATA RACE, 512-558-1900, Alan Weinkrantz of Alan Weinkrantz and Company, 512-820-3070 or Dan Chmielewski of Data General, 508-898-4056/
 (DGN) CO: Data Race; Data General Corp. ST: Data Race IN: CPR SU:


KD -- NY019 -- 4237 04/29/92 09:55 EDT
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Publication:PR Newswire
Date:Apr 29, 1992
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