DAIRY SAYS SORRY OVER MILK 'TAINT'.
AWELSH dairy company has released details of an "isolated incident" in which a batch of milk has been found to "have a taint to it".
Cymru Dairy published a statement on its website apologising to customers and offering a full refund to those who have been affected.
The Cardiff-based independent family business, which launched more than 10 years ago, says the "taint" is an isolated incident and has been traced to well water from a single farm. One customer highlighted the "funny taste" of the milk on social media.
Graham Ball, the commercial director of Cymru Dairy, said they were only made aware of the issue a number of days after the milk had been supplied to customers because "the taint appears to develop over time".
He added that there is no food safety risk to customers from consuming this milk.
The company is not recalling the products but is offering all customers who have been affected a full refund.
According to the Cymru Dairy website, the batches of milk which have a taint to it, include: | Cymru Dairy 2 litre Whole Milk (Use by: 08.01.19 and 09.01.19); | and Cymru Dairy 2 litre Semi Skimmed Milk (Use by: 09.01.19 and 11.01.19).
Cymru Dairy has provided no further detail as to the exact nature of the taint. However, the company has said that it has been traced to well water from a single farm.
It says it is an isolated incident and only affects the products and use by codes detailed above, and no other products or codes are implicated.
The full statement from Cymru Dairy reads: "We are aware that a small proportion of our Cymru Dairy milk has a taint to it.
"This is an isolated incident that relates only to the products and use by codes detailed above - no other products or codes are implicated.
"Our milk processor has assured us there is no food safety risk to customers from consuming this milk. The taint appears to develop over time, hence we have only been made aware of this issue a number of days after we had supplied it to our customers.
"The source of the taint has since been traced to well water from a single farm. Our milk processor immediately stopped taking milk from this farm and supply will only be reinstated when they are confident the issue is fully resolved.
"The milk has been fully tested by our processor and the situation has also been discussed with local Environmental Health Officers (EHO). It was decided that a product recall was not appropriate, as there was no food safety risk and that the complaint only related to a small proportion of the milk supplied.
"Our milk processor has processed our milk for over 10 years and we have an excellent track record of supplying quality product.
"The processor is externally accredited, regularly audited and achieved the highest rating at their latest audit.
"This particular batch of milk passed all of the testing and normal production procedures from raw milk reception, through to postproduction testing.
"Cymru Dairy operate an externally accredited distribution site and, when visited today, the local EHO was fully satisfied with the manner in which we are dealing with this matter.
"Finally, I would like to apologise to our loyal customers and consumers for this situation and any inconvenience it may have caused.
"We will obviously ensure anyone affected will receive a full refund."
When contacted by Wales On Sunday for further information, Cymru Dairy declined to comment.
Cymru Dairy has announced that a batch of its milk has a 'taint' to it RICHARD WILLIAMS